Customer Service Specialist I

Apply Job Type Full-time Description Customer Service Specialist Are you passionate about helping customers with their financial needs and goals? At Susquehanna Community Bank, we understand that community banking is built on trusted relationships, and our "touch" is personalized.

Our dedicated employees deliver a better banking experience and exceptional customer service to our customers. The Customer Service Specialist is responsible for overseeing and providing supervision to the Customer Service Representatives and for processing personal and commercial transactions and providing fast and friendly customer service. Job Duties Provides leadership to customer service personnel.

Coaches and mentors customer service representatives to identify customers' needs to provide the appropriate products and services. Responsible for daily activities of new customer service representatives as they progress through a variety of bank responsibilities. Maintains money shipment vault cash and accepts cash from customer service representative operations personnel.

Performs duties relating to customer transactions, including but not limited to, receiving checks and cash for deposits, processing mortgage and consumer loan payments and counting and packaging coins and currency. Promotes and explains other services the Bank provides, such as deposit products, customer convenience services and consumer and mortgage loans. Prepares and maintains various reports and records, relating to currency transactions and BSA reports.

Requirements Skills and Experience Proficient communication - in person, over the phone, and via email Ability to multi-task and problem-solve Strong attention to detail Proficient math and computer skills Thorough understanding of all customer service functions Minimum of two (2) years of banking experience (preferred) Leadership or supervisory experience (preferred) Equal Opportunity Employer including Disability/Vets. Member FDIC. Equal Housing Lender.