Customer Service Specialist - Hybrid

TES Staffing Rochester , New York 14623

Posted 2 months ago

Summary:TES Staffing is proud to partner with a rapidly expanding benefits administration company located in Rochester, NY. As one of Rochesters top 100 places to work, this organization stays on top of their clients in navigating the complex area of benefit exploration. Details:
  • Monday Friday: 10:30 - 7pm OR 11:30a - 8p
  • Pay: Starting at $17/hr
  • Hybrid Model: Work from Home (Monday, Wednesday, Friday)
  • Workstation provided
  • Training: 4-week training module
  • Start date: October 31st
Job Description:
  • Provide outstanding customer support through inbound calls and chat bot functions
  • Articulate accurate explanation surrounding participants benefit plans
  • Accurately document participant information in proprietary software
  • Work with team members to resolve client concerns
  • Operate in multiple computer systems such as email and databases simultaneously
Qualifications:
  • Minimum 1 year experience taking inbound calls
  • Must have experience working in Health Insurance enrollment
  • Experience with benefit administration is a plus but not required
  • Ability to effectively communicate with customers
  • Capacity to work from home efficiently
  • Capability of maintaining confidential information
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