Customer Service Specialist

Future Aviation, Inc., a HEICO Corporation (NYSE: HEI) Repair Group facility, located in Southwest Florida, is the largest independent regional airline component MRO facility in the industry. We are currently seeking a Customer Service Specialist to join our team.

The Customer Service Specialist provides effective customer service by establishing a working relationship with internal and external customers through communication with customers and Team Members.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Respond to customer requests via email or telephone.

• Review Customer Requirements and communicating relevant information to other departments to ensure that customer requirements are met.

• Responsible for serving as the liaison between the repair shop, the customer and the Sales Directors.

• Scan, Save and email Quotes and receive customer approvals.

• Process customer approvals.

• Process received and shipped units in customer's portals.

• Process Sales Orders and Exchanges, when applicable.

• Complete internal audit process before customer units ship.

• Perform shipping process for work orders in internal operating system and advise customer of outbound waybill information.

• Input shipping information into an Excel Work Order Log.

• Notify customer if there are discrepancies to their RO and advise customer if we no longer have capability on a unit received.

• Respond to RFQ requests via customers and Sales Directors.

• Open Work Orders for incoming units.

• Works closely with Quality to resolve customer cases.

• Download and save shop photos of customer's units.

• Attend, create, update and prepare reports for weekly Production Meetings, when applicable.

• Provide weekly status reports to specific customers and other departments.

• Organize, order and distribute promo items for trade shows, golf events and holiday gifts to our customers/vendors.