Customer Service Specialist

Grow with H2O Innovation!

Join us at H2O Innovation as a Customer Service Specialist based in Champlin, MN! As a vital member of our procurement team, you'll spearhead exceptional customer and supplier service while seamlessly managing administrative duties.

THE DAY-TO-DAY

• Provide excellent internal and external customer/supplier service: handle incoming calls, respond promptly to emails, handle customer/supplier requests;

• Create customer orders through the ERP system;

• Perform expediting activities and follow ups with customers and suppliers regarding orders;

• Process shipping and receiving administrative activities;

• Data entry for various areas of procurement, sales, manufacturing and quality activities;

• Suggest improvements, process changes and efficiency gains on daily tasks;

• Keep the delivery dates and pricing information in the costing tools accurate;

• Use the company ERP system (IFS);

• Use communication methods effectively (MS Teams, phone calls, Outlook, etc.);

• Perform any other administrative tasks requested by the supervisor to support the various internal customers and business lines of H2O Innovation.

THE SKILLS WE ARE LOOKING FOR

• Possess 2 to 5 years of relevant experience;

• Hold professional or college training in administration, secretarial, or related disciplines;

• Demonstrate proficiency in Microsoft 365 applications, including Excel, Word, PowerPoint and Teams;

• Have prior Experience using an ERP system;

• Display a customer-centric approach towards internal clients;

• Be autonomous, organized and attentive to details.

THE BENEFITS

Overall remuneration including;

• Collective Health Insurances;

• 401K Plan;

• 11 statutory holidays each year;

• Share Purchase Plan;

• Three (3) weeks of vacation per year;

• Twelve (12) wellness days per year.