Customer Service Specialist

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:

028469 Customer Service Specialist (Open)

Job Description:

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.

OUR VISION:

Be the best performing customer service company in the world.

OUR PURPOSE:

We create packaging solutions for life's essentials.

ROLE OVERVIEW:

Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. Works mostly independently. Second level escalation of customer problems and needs which most likely require deviation from standard screens, scripts, and procedures. May also be assigned to more complex and/or important products, services and promotions.

Key Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide top level support and advance information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
• Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports inside and outside sales.
• Updates and maintains files, including data entry.
• Fields second level escalated and advanced customer problems and needs; when the issue is beyond the coordinator's knowledge, forwards to the assigned specialist or other appropriate colleagues.
• Trains new Customer Service Coordinators.
• Performs other duties as assigned.

Education and Experience

• Typically possesses a high school diploma and 4-5 years of experience.

Knowledge and Skills

• Exceptional skills in verbal and written communications.
• In-depth knowledge of product.
• Proficient computer skills with the ability to learn new software.
• Solid knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
• Excellent organization and data entry skills.
• Good attention to detail.
• Self starter that can work with minimal supervision.

Location - Chicago Area

Position to support all North America drum plants as needed.

Position will have a home plant in the Chicago area, but have the ability to be hybrid work from home and plant based as business allows.

At Greif, your work has purpose, colleagues care about your well-being, and you have the opportunity to grow and thrive. Service and leadership are the core of everything we do. Our global presence provides us a platform to do good in the world.

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EEO Statement:

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif's Equal Opportunity Policy.