Customer Service Specialist

The Customer Service Specialist is responsible for answering inbound calls, providing accurate information, and transferring calls to the appropriate offices and university stakeholders.

• Provide FVSU alumni, parents, students, and friends with the specific information regarding area being serviced (financial aid, admissions, registrar, bursar, or housing)

• Work as a team with other office team members.

• Properly document and concerns provided the during phone calls.

• Always maintain professionalism and in every telephone conversation.

• Maintain an active working knowledge of the University's mission, goals, academic curriculum, student programs, and campus life.

• Convey current information on events taking place on the University's campus in an intelligent and friendly manner.

• Always speak positively about Fort Valley State University.

Qualifications:

Must be:

• Motivated and Enthusiastic

• Reliable and Punctual

• Honest and Cooperative

• Must have strong verbal and written communication skills and must be able to speak clear conversationally.

• Use appropriate grammar and pronunciation.

Skills/Experience Preferred:

• Professional and/or volunteer experience working directly with the public.

• Experience or training in sales, marketing, fundraising or public relations.

• Ability to organize and present facts in a concise and persuasive manner.

• Ability to record data accurately.

• Ability to work in a Microsoft Windows environment.