Customer Service Specialist

Flightsafety International Inc. Fort Worth , TX 76102

Posted 4 months ago

Date: Sep 5, 2018

Location:Fort Worth, TX, US, 76155

Company: FlightSafety International

Requisition 12942

This is a temporary position with an indefinite term. There is a possiblity of full-time employment following this assignment.

The Customer Service Specialist (CSS I) is responsible for acting as the liaison among Customers (internal and external), Courseware Groups, and approved vendors toward the satisfactory completion of fulfillment orders through contract agreement(s), by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties are essential to the successful and satisfactory performance of this job. Other duties may be assigned.

  • Process and track fulfillment orders from start to completion including:

  • Monitoring orders

  • Processing all vendor/internal paperwork

  • Planning schedule of workflow with vendor to meet deadlines.

  • Interface and track product production, scheduled shipments and scheduled delivery with Customer and/or vendor(s), according to order parameters for fulfillment orders.

  • Arrange for distribution of source materials for fulfillment orders to Approved Vendor, and document the receipt thereof.

  • Monitor and track Customer acceptance or exceptions for delivered product, according to requested specifications and FlightSafety International product standards.

  • Coordinate with other Courseware Departments to secure and archive applicable source data in conjunction with completed fulfillment orders.

  • Ensure all Courseware products are cataloged as current.

  • Initiate requests for competitive bids with Approved Vendor(s), as directed.

  • Act as the primary contact with other Courseware Department Teammates regarding any proposed product changes.

  • Initiate Receiving Report(s), as required.

  • Interact with Customer Service Supervisor regarding non-conforming issues according to department guidelines.

  • Ensure correction of fulfillment orders with appropriate vendors and Courseware Departments for non-conforming issues.

  • Coordinate the correction of fulfillment orders, if not accepted by Customer with appropriate vendors.

  • Responsible for "Job Closed" procedures.

OTHER DUTIES AND RESPONSIBILITIES

  • Support Shipping/Inventory, as needed, maintaining Courseware inventory, directing, tracking and handling all incoming and outgoing Customer orders and Courseware department shipments via Courier services.

  • When required, support the Receptionist by ensuring smooth operation of the reception area.

QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skill and/or ability required.

EDUCATION AND/OR EXPERIENCE: (Minimum Requirements)

High school diploma or Certificate of High School Equivalency (G.E.D. - demonstrated satisfactory performance in the General Educational Development Testing Program) with two to three (2-3) years' related experience and/or training; or equivalent combination of education and experience.

Familiarity with procurement of computer hardware for classroom environments and development software preferred.

OTHER SKILLS AND ABILITIES:

  • Fluency in English, through both verbal and written communications; able to speak, understand, read and write

  • Excellent verbal and written communication skills

  • Excellent organizational skills

  • Ability to interact with various levels of management in a professional manner

  • Ability to adapt to changing schedules and high-pressure situations

  • Ability and attitude to practice high level of interpersonal skills in interacting with others

  • Type/keyboard 50+ wpm (computer user with minimum typing/keyboarding skills), preferred

  • Able to work unsupervised, as needed

  • Valid Driver's License, where applicable.

EQUIPMENT KNOWLEDGE AND SKILLS:

PC and/or compatible computer with printer

Various office equipment: FAX, Copier, and Multi-line Telephone

SOFTWARE KNOWLEDGE AND SKILLS:

MS Office; preferred.

Other software programs may be required, as needed.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled.


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