Customer Service Specialist

Ferrellgas La Follette , TN 37766

Posted 11 months ago

Customer Service Specialist

APPLY TO BECOME A NAME BEHIND THE FLAME!

Ferrellgas is seeking a Customer Service Specialist to join our team. In this position, you will be responsible for providing exceptional customer service through inbound and outbound telephone calls. In addition, you will work with both internal and external customers to ensure a high quality customer service experience and will strive to foster growth. This position will also maintain customer and operational files in compliance with the Ferrellgas document management policy.

Benefits:

  • Medical, Dental, Vision, and Prescription Insurance Plans

  • 401(k) plan with company match

  • Paid time off (including holidays)

  • Paid training and tuition reimbursement

  • Bonus potential

  • Propane discounts

  • Employee Stock Ownership Plan (ESOP)

Essential Functions:

  • Handles customer service inbound and outbound telephone calls.

  • Works with customers on a daily basis to sustain and improve business relationships.

  • Uses fact-finding sales methods to customize Ferrellgas programs and services to meet the customer needs and strives to obtain new business.

  • Welcomes walk-in customers with a warm and friendly greeting.

  • Ensures accurate account setup, maintenance, and the closing of all customer account information in People Soft.

  • Adheres to the delivery and service guidelines when placing orders in PeopleSoft.

  • Provides first call resolution for all customer inquiries.

  • Handles all customer complaints / issues by following our customer complaint resolution policy.

  • Performs soft collections for customers on credit hold or past due.

  • Completes assigned work lists.

  • Adheres to cash handling guidelines

  • Handles accounts payable, which includes Pcard monthly statement reconciliation.

  • Handles BOL daily and monthly reconciliation in eGas Tracs.

  • Adheres to month end inventory policy and procedures including tank inventory spreadsheet.

  • Supports customer service related assignments to achieve company goals.

Experience:

  • High School Diploma or equivalency.

  • 1 year Customer service experience.

  • Basic accounting skills.

  • Strong organizational skills.

  • Strong typing and data entry experience.

  • Proven telephone communication skills.

  • Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.

  • Proficient in Microsoft Office including Excel, Word, and Access.

  • Ability to get along with others and work within a team environment.

  • Genuine commitment to providing superior customer service.

For more than 75 years, people all across America have relied on Ferrellgas for their home, business, grilling, and agricultural propane needs. Why work at Ferrellgas? Because Ferrellgas maintains a friendly, family, competitive atmosphere within a growing organization that currently stands second largest in the U.S. Blue Rhino is a name known throughout the country for propane cylinders used for a variety of reasons, such as for gas grills, camping, patio heaters, outdoor fireplaces and so much more. If you want to be part of a winning Organization, join the Ferrellgas Team today!

Ferrellgas is an equal opportunity to all people without regard to race, color, religion, national origin, marital status, veteran status, age, disability, pregnancy, genetic information, sex (including pregnancy), sexual orientation, gender identity or any other legally protected category.

Job ID 12054 Job Type Full-Time Location LaFollette, TN Date Posted 4/12/2019

Apply Now


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Food Service Associate/Bakery Deli Helper

Food City

Posted 7 days ago

VIEW JOBS 2/21/2020 12:00:00 AM 2020-05-21T00:00 Bakery Skilled Positions Food City Bakery-Deli teams strive to help us deliver our mission of "Running the Best Stores in Town." Our Bakery positions require a balance of business knowledge, people skills, and community involvement. All in a face-paced retail environment. Cake Decorator * Show off your artistic talents as a professional Food City Cake Decorator. * Earn a certificate as a Food City Professional Decorator thru our Training programs. * Help our Guests with their special event Cake planning including Birthdays, Graduations, Weddings, Holidays, etc. Cook * Learn our culinary programs! Everything from Hand Tossed Pizza to freshly prepared Philly Cheese steak sandwiches!! * Responsible for our Food Service areas during your shift. Breakfast, Lunch and Dinner bar, Fresh Grill, wonderful Fried and Rotisserie Chicken. * Maintain our Food Safety programs in the hot food areas of the department. * Learn new and exciting recipes along with our time honored comfort foods. Baker * Bake beautiful artisan breads, pastries, pies and desserts as a professional Baker! * Train to bake over 100 items including HOT and FRESH Italian bread every day at 4pm! * Maintain our Food Safety standards in the Baking area Service Deli Coordinator * Learn to prepare, display and sell FRESH, high quality salads * Be the "Expert" on our Deli Lunchmeat, Cheese and Salad cases. * Train new associates on exceptional customer service and the "Basics" of our Bakery Deli operation. * Plan and conduct events for our customers showcasing our great in store made Deli foods. Food City La Follette TN

Customer Service Specialist

Ferrellgas