Customer Service Specialist

JOB TITLE: Customer Service Specialist

COMPANY: Alta Cima Corp.

COMPENSATION RANGE: $50,000 per annum.

JOB TYPE: Full-Time / Exempt

SCHEDULE: M-F, 8:00 a.m. - 5:00 p.m.

ABOUT THE COMPANY:

Alta Cima Corp. is among the Nation's largest independently owned retailers of manufactured homes, mobile homes, and park model RV's. Established in 1999, we offer high quality factory-built homes at attractive values throughout the United States.

JOB DESCRIPTION:

The Customer Service Specialist's primary responsibility is to manage the service process post-sale to ensure customer satisfaction. The successful candidate will be able to quickly learn and perform the job duties listed. As having satisfied customers is our highest priority, this position will report directly to the General Manager.

RESPONSIBILITIES:

Core duties include the following. Other responsibilities may be assigned.

• Field customer calls and emails relating to new home buyer service requests.

• Collect formal service requests and record the information accurately and promptly in the database.

• Locate, qualify, and select vendors to provide efficient home warranty services to our customers.

• Serve as the liaison between customers, manufacturers, and contractors to drive positive customer service results.

• File and maintain communications and records which can be shared effectively with other team members as needed.

• Work with each home building factory's team and with their online applications to complete service requests.

• Prepare check requests for vendors, contractors, and customers.

• Receive payment and record receipts for services to provide accurate details to the accounting department.

• Create and send "Welcome" packets to new customers to outline the service process and expectations.

MINIMUM QUALIFICATIONS:

• High school diploma, GED, or foreign equivalent required.

• Two years of administrative and/or home building industry experience preferred.

• Proven customer service experience with strong phone skills related to problem resolution.

• Must be organized, detail oriented, and a strong communicator.

• Intermediate mastery of Microsoft Office Suite product. (Outlook, Word, Excel)

• Must have the ability to speak, read, and write English. (Spanish bi-lingual is a plus)

• Great at multitasking and seeing multiple projects to completion simultaneously.

• Strong time management skills; exemplary record of attendance and punctuality.

EXPECTED HOURS OF WORK:

• Monday through Friday, 8:00am to 5:00pm

BENEFITS: The Company offers numerous options to help its employees achieve their financial, professional, and wellness goals including:

• Medical, dental, and vision insurance options.

• Incentive bonus program.

• Paid time off.

• Company provided life insurance policy.

• 401(k) plan.

Pleasant work atmosphere in a team-oriented environment. Advancement opportunities are available.

EEO NOTICE

Alta Cima Corp. dba Factory Expo Home Centers is proud to be an Equal Opportunity Employer and we value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.