Exeter Hospital Exeter , NH 03833
Posted 3 weeks ago
Provide patient service excellence on multi-line telephone system and walk-in inquiries for patient#s accounts. Provide patients with resolution to phone inquiries as well as follow-up on medical billing denials and/or payments. Implement strategies and favorable practices for monitoring patient accounts monthly for collections process. Requirements: Associate#s degree or equivalent experience 1-3 years medical billing experience Major Responsibilities: Review work log daily to ensure timely resolution of outstanding A/R. Follow-up on incorrectly denied and outstanding claims; including patient balances; in a timely fashion. Demonstrate proficiency and utilize practice management system. Appropriately document all transactions on patient accounts. Provide backup for other team members; as needed. Process self pay payments in a timely fashion. Responsible for addressing patient issues and concerns (phone; mail; and walk-in) in a timely manner; while projecting a professional and caring image. Evaluate account balances to determine patient liability. Accurately review accounts for collection agency submittal. Provide liaison between patients; departments; and insurance companies to ensure account resolution. Return patient phone calls and office staff calls/inquiries within the same business day. Communicate effectively with Director of Revenue; CBO supervisors; co-workers; and offices. # # #INDMP
Provide patient service excellence on multi-line telephone system and walk-in inquiries for patient's accounts. Provide patients with resolution to phone inquiries as well as follow-up on medical billing denials and/or payments. Implement strategies and favorable practices for monitoring patient accounts monthly for collections process.
Requirements:
Major Responsibilities:
Review work log daily to ensure timely resolution of outstanding A/R.
Follow-up on incorrectly denied and outstanding claims; including patient balances; in a timely fashion.
Demonstrate proficiency and utilize practice management system.
Appropriately document all transactions on patient accounts.
Provide backup for other team members; as needed.
Process self pay payments in a timely fashion.
Responsible for addressing patient issues and concerns (phone; mail; and walk-in) in a timely manner; while projecting a professional and caring image.
Evaluate account balances to determine patient liability. Accurately review accounts for collection agency submittal.
Provide liaison between patients; departments; and insurance companies to ensure account resolution. Return patient phone calls and office staff calls/inquiries within the same business day.
Communicate effectively with Director of Revenue; CBO supervisors; co-workers; and offices.
#INDMP
Mercy Health
Posted Yesterday
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