Customer Service Specialist

Customer Service Specialist

GAITHERSBURG, MD, UNITED STATES

Excelitas Noblelight is seeking a Customer Service Specialist to join our team of professionals!

• Help troubleshoot problems with customer orders, customer accounts and other related issues;

• Provide our Customers, Sales team and outside reps updates via e-mail, CRM, using data from SAP;

• Monitor mailboxes to provide customer service by staying on top of new, pending orders and customer status requests;

• Monitor CRM to process opportunities and provide updates to Sales internal/external;

• Work in partnership with Sales, Production, Planning, Procurement, Finance and Tech Service to ensure all requests and sales orders are actioned, invoiced and shipped in the agreed lead-times provided;

• Monitor sales performance through sales tracking tools and report progress to customers, sales and outside sales reps;

• Work closely with Production, Planning, Procurement, Finance and Sales to ensure all requests and sales orders are actioned and invoiced in the agreed lead-times provided;

• Manage high priority accounts by processing customer quotes, sales orders, providing updates and lead-times

• Create, process and monitor intercompany purchase orders;

• Create cases in CRM for all Customer Service-related issues;

• Live order entry using ACD (Automatic Call Distributor) phone system;

• Utilize a variant configurate in SAP for some custom products;

• Answer sales and customer related calls;

• Some administrative work as needed;

• Identify where improvement is needed in sales practices and make suggestions for improvements.

This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR)

Visa sponsorship is not available for any position at Excelitas

Equal Opportunity/Affirmative Action Employer

Minorities/Females/Disability/Gender Identity/Sexual Orientation

Visit: www.excelitas.com/join-our-team

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Requirements

Excelitas is seeking leaders and innovators to join our global team!