Customer Service Specialist

We're looking for a Customer Service Specialist to join our team! This is an exciting opportunity to come work for a 3 year in a row national Top Workplace Award winner. Renewal by Andersen is the nation's leading replacement window and door company, with some of the best training in the industry! Not only will you be set up for success, but you will be a part of a great team, given the tools and resources needed to meet your goals, and receive awesome benefits and incentives along the way. Full time candidates preferred, but open to part time in the right situation.

Did we mention every year the top performer wins an all inclusive company paid trip? We're looking to hire immediately, apply today!

WHAT YOU'LL BE DOING - THE ROLE

• Identify reasons for a canceled sale and make recommendations as needed.

• Communicate effectively with homeowners to determine needs.

• Set follow up appointments via outbound calls.

• Meet or exceed appointment setting goals.

• Provide world class customer service.

• Coordinate with outside sales leaders to ensure program effectiveness.

• Enter data into the system accurately.

WHAT YOU BRING - THE PERSON

• Ability to work in a fast-paced environment and collaborate effectively as a team member.

• Excellent communication and phone/computer skills.

• A positive attitude with the ability to multi-task.

• Willingness to learn and grow in a new role.

• 2+ years as a successful phone sales representative.

• Call center experience, preferred.

WHAT'S IN IT FOR YOU - THE BENEFITS

• Medical Insurance

• Flexible Spending Account (FSA)

• Health Savings Account (HSA)

• Telehealth: 24/7 access to physicians

• Prescription drug Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance / AD&D $50,000 Paid Coverage

• Additional Voluntary Employee & Spousal life insurance

• Short-term disability Insurance (STD)

• Long-term disability Insurance (LTD)

• Parental Leave

• Voluntary Critical Illness Insurance

• Voluntary Accident Insurance

• Teammate Assistance Plan

• Paid Volunteer Time

• 401k with 50% match up to 6% of your annual pay

• Tuition Reimbursement

$60,000 - $70,000 a year

Hourly Base Pay + Monthly Bonus combined amount to $60,000-$70,000 annually

Empowered to be Extraordinary.

We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience.

The Esler Companies is the holding company for a fleet of the top RbA "affiliates" in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing 'engine' in Northborough, Massachusetts.

We are a proud equal-opportunity employer.

We are committed to fair hiring practices and to creating a welcoming environment for all team members.

Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.

Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.