Customer Service Specialist - Education

Nutraceutical International Corporation Ogden , UT 84201

Posted 5 months ago

Essential Functions

  • Courteously handle retailer and consumer questions by telephone and through written correspondence.

  • Where needed, screen incoming calls and redirect the party to the correct department.

  • Enter product quality complaints in the Product Complaint Database and follow-up with customers to resolve concerns.

  • Initiate exchanges and credits while following correct written procedures.

  • Follow escalation procedures where necessary with the Education Helpline Manager and Executive Management.

  • Resolve difficult caller issues with empathy and patience in a pleasant and professional manner.

  • Research relevant databases and research materials to correctly answer product questions regarding ingredients and labels.

  • Follow written procedures regarding reporting of adverse events, including entering adverse events into Adverse Events Database.

  • Review and stay up to date on the latest publications, studies, and articles on ingredients and products.

  • Participate in group projects to contribute to overall education and training of all team members.

  • Prepare and summarize research for other team members in a way that is understandable to customers.

Additional Responsibilities

  • Support of and involvement in company, department, and/or safety policies, procedures, programs and activities.

  • Maintain a clean and orderly work area.

  • Other duties as assigned.

Job Qualifications

  • Bachelor's degree from four-year college or university in a natural or health science field or medical/pharmacology field required, plus one to two years related experience and/or training; or equivalent combination of education and experience.

  • Interest in and enthusiasm for the natural products market including supplements, cosmetics and healthy foods.

  • Ability to read, analyze, and interpret articles, research and studies about natural products, health and government regulations.

  • Ability to write reports, business correspondence, and procedure manuals.

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

  • Computer skills, including Window's '98 or above.

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Customer Service Specialist - Education

Nutraceutical International Corporation