Purpose of Classification
This position is assigned to Vineyards Community Park. The purpose of this classification is to provide clerical support and customer service in the Parks & Recreation Division.
Prepares department records, reports and forms; prepares correspondence and letters; receives documents and/or retrieves information from drafts, summaries, databases or other source documents; and incorporates information into prepared materials; and proofreads for accuracy and completeness. Prepares and processes administrative documents (i.e. payroll, accounts payable, invoices, etc.). Answers Division telephones; assists callers with questions regarding Division programs, services or procedures; refers callers to other staff members as appropriate; and takes messages.
Receives, screens and assists visitors and/or customers; provides information; and/or directs visitors to appropriate staff member or department. Provides information regarding department programs; explains policies and procedures; receives applications, payments, requests and/or complaints; and researches and provides information from department databases or records as requested. Provides forms, applications, receipts or other documents to visitors/customers upon request.
Assists customers with completing forms. Generates reports, logs and listings from databases. May include scanning paper documents into digital database.
Operates a personal computer, telephones, copiers and other general office equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software. Performs other related duties as required. In the event of a declared state of emergency, employees in this classification may be called to work during days or hours other than those for which they are regularly scheduled.
High school diploma or GED; with one (1) year of clerical experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Fingerprinting required.
Collier County Government