Customer Service Specialist

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation

vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support

equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in

environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting

preserves.

Responsibilities:

• Answer and accurately log calls from customers and end users to provide timely responses to

incoming customer questions and product knowledge requests.

• Support customers and end users on vehicles and products, including warranty information and

escalated technical issues.

• Maintain and update tools and resources for call center team members to use when speaking to

end consumers and dealerships.

• Problem solves technical questions that go beyond general product and vehicle knowledge.

• Assist with New Vehicle Down parts escalations and reporting metrics.

• Troubleshoot transaction processes (Sales orders and invoices)

• Support level I customer service associates with level II escalations.

• Exhibit excellent customer service skills through oral and written communication.

• Contributes to a culture of respect, dignity, and inclusion, where everyone, feels heard and

understood, empowered and valued.

Qualifications:

• Education: High School Diploma Required, Associates Degree preferred

• Years of Experience: ClerOff3: 2 or more years of experience required; ClerOff 4: 4 or more years ofrelevant

experience required

• Software Knowledge: Salesforce, SAP, Microsoft Word/Excel, TSV Drawer, Team Centr