E-Z-Go Augusta , GA 30903
Posted 1 week ago
Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation
vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support
equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in
environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting
preserves.
Responsibilities:
incoming customer questions and product knowledge requests.
escalated technical issues.
end consumers and dealerships.
Problem solves technical questions that go beyond general product and vehicle knowledge.
Assist with New Vehicle Down parts escalations and reporting metrics.
Troubleshoot transaction processes (Sales orders and invoices)
Support level I customer service associates with level II escalations.
Exhibit excellent customer service skills through oral and written communication.
Contributes to a culture of respect, dignity, and inclusion, where everyone, feels heard and
understood, empowered and valued.
Qualifications:
Education: High School Diploma Required, Associates Degree preferred
Years of Experience: ClerOff3: 2 or more years of experience required; ClerOff 4: 4 or more years ofrelevant
experience required
E-Z-Go