Customer Service Specialist

Dick's Sporting Goods Inc Racine , WI 53403

Posted 1 week ago

We are genuine in our belief that sports make people better and so are you! Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an opportunity to be a part of the #1 sporting goods retailer in the country and create a lasting impact on their communities through sport and activity.

On our Team, everyone plays a critical role. Your Mission (and Ours) is to serve and inspire athletes and outdoor enthusiasts to achieve their personal best through the relentless improvement of everything we do.

Customer Service Specialist Duties:

  • Create a world-class customer experience by providing passionate customer service and selling through customer engagement

  • Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions

  • Serve as primary customer service provider at the front end and liaison between customers and management

  • Ensure customers receive outstanding service by adhering to and enforcing customer service programs

  • Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure

  • Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods

  • Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions

  • As business needs arise, other tasks may become necessary

Success Profile :

  • Flexible availability including nights, weekend, and holidays

  • Ability to provide outstanding customer service

  • Ability to direct efficient front-end operations

  • Basic cash management procedures

  • 1-2 years of Retail Cashier or Sales experience preferred

Click HERE to review our Rewards & Benefits Information

Depending on position, candidates seeking employment with DICK'S Sporting Goods, Field & Stream, or Golf Galaxy should be prepared to successfully complete a pre-employment background check prior to beginning employment.

DICK'S Sporting Goods is an Equal Opportunity Employer.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Supervisor

Burlington Coat Factory Corporation

Posted 2 days ago

VIEW JOBS 9/22/2018 12:00:00 AM 2018-12-21T00:00 Overview If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. team as a Customer Service Supervisor! Are you a proven leader who understands the value of building strong teams and partnerships to drive results? Can you coach a diverse team of associates on how to deliver exceptional customer service, while providing regular feedback in the moment to consistently shape behaviors? Can you create a positive environment for customers and associates that emphasizes respect and professionalism? If so, this may be the right role for you! Customer Service Supervisors are customer support specialists who lead the customer service team in providing all Burlington customers with an exceptional, friendly, and professional customer service experience at all times. You'll lead by example and provide feedback to team members on a regular basis to reinforce customer service best practices. Customer Service Supervisors understand that great customer care is paramount in maintaining a satisfied, loyal customer-base which is critical to driving sales for the company. Responsibilities: * Direct cashier coverage and customer flow at the front of lines to ensure efficient service * Assist management team in communicating promotions and company updates * Monitor and validate returns, exchanges, check authorizations, voids, and other transactions * Support training for associates in the areas of customer service and company standards, policies and procedures * Perform other tasks as assigned by manager from time-to-time Candidates must be able to work a flexible schedule; including nights, weekends and holidays as required. If you… …are excited to deliver great values to customers every day; …take a sense of pride and ownership in helping drive positive results for a team; …are committed to treating colleagues and customers with respect; …believe in the power of diversity and inclusion; …want to participate in initiatives that positively impact the world around you; Come join our team. You're going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Posting Number 2018-89115 Location US-WI-Racine Address 5538 Durand Avenue Zip Code 53406 Position Type Regular Part-Time Career Site Category Store Associate Position Category Store Associate Evergreen Yes Burlington Coat Factory Corporation Racine WI

Customer Service Specialist

Dick's Sporting Goods Inc