Customer Service Specialist

Crst Jessup , MD 20794

Posted 3 months ago

Essential Duties and Responsibilities: The Customer Service Specialist is responsible for serving as a point of contact via our 800 number and STI electronic mailbox for the Agents, Logistic Centers and Customer.

  • Trace shipments for the booking agents and customers.

  • Investigate and resolve service issues as they occur by working with planners, drivers, and Logistic Centers.

  • Register free-astrays when needed.

  • Register shipments for non on-line agents.

  • Provide system updates/maintenance when needed.

  • Respond to general inquiries, i.e., missing pieces and claims.

  • Provide dates for truckload shipments as well as specialty fleets.

  • Add and approve valuation with defined limits.

  • Document all actions on V601 system

Qualification Requirements:

  • Previous customer service experience required

  • High School Diploma or GED required and a degree in a related field preferred

  • Basic computer skills required

  • Must be able to multi-task in a fast paced environment

CRST is an EOE. Candidate subject to successful completion of pre-employment drug and background screening.

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Customer Service Specialist