Customer Service Specialist

Cross Ocean Technologies Oakland , CA 94601

Posted 4 months ago

• Job Responsibilities
• Monitoring and distribution of Customer emails from our centralized email address
• Monitoring and reporting of our ACD (CenturyLink) phone system
• Monitoring of 3-way matching Purchase Order, match exceptions
• Monitoring the daily Accounts Payable work to ensure we are meeting are targets.
• Assist Kaiser internal and external customers with their questions.
• Assist Kaiser Suppliers with their invoice submission and payment inquiries
• Assist Manager with Supplier escalations
• Research and resolve payment discrepancies

Requirements

Skills

  • Proficient with Excel (needs to be able to perform V-lookups and pivot tables)
  • Good communications both verbal and written * Detail oriented
  • Comfortable in a large organization
  • Oracle ERP system experience would be helpful.

Education

  • High
    School Diploma

Benefits

Salary:
Commensurate with experience.

Cross Ocean Technologies, Inc. is an Equal Opportunity Employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental or physical), gender identity or expression, genetic information, marital status, medical condition, military veteran status, national origin, political affiliation, pregnancy, race, religion or creed, sex, sexual orientation, or any other factor that is not related to the job.

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Customer Service Specialist

Cross Ocean Technologies