Customer Service Specialist

Credit Ninja McHenry , IL 60050

Posted 6 months ago

CreditNinja is looking to add a exceptionally talented, bright, expert multi-tasking, computer literate, driven Customer Service Specialist to our team. This position is responsible for guiding an applicant through the loan approval process and support the day-to-day operations of a customers loan life-cycle. The Customer Service Specialist must demonstrate a strong customer service acumen, the ability to multi-task on the phone and computer at the same time, and be able to support applicants of new, existing or refinanced loans.

As a Customer Service Specialist your primary responsibility is to take care of our customers and/or our prospective customers by handling their inquiries. Our Customer Service Specialists handle inquiries through a variety of different channels whether its via phone calls (inbound and outbound), e-mails, or instant messages.You must possess excellent written and verbal communication skills, a strong familiarity with Google docs, and Gmail, and excellent typing skills. We are located downtown Chicago above Union Station making for a easy commute and offer a local office work space as well as work-from-home opportunities as earned by performance. Expect to be downtown Chicago for training and until performance is approved to allow you to work remotely, and you will have a minimum of 4 days a month in our downtown office.

Shifts that we are hiring for are 1:00 - 9:00 PM
and may move to 10:00 - 7:00 PM.

Key Responsibilities

  • Drive business through excellent customer service at every step of the lending process
  • Build relationships via the phone and electronic communication (email/text)
  • Call on pending loan applications to help convert into customers
  • Review and evaluate clients financial documents and research financial history
  • Collaborate with Underwriters as necessary to process loan applications in an expedited fashion
  • Identify process bottlenecks, inefficiencies and suggest improvements
  • Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulation local

Requirements

  • Required Qualifications
    • Bachelors Degree or equivalent experience
    • 3 to 5 years experience in customer service
    • Comfortable being on the phone using a headset all day, able to demonstrate an understanding of what its like to work in an environment handling many customer contacts on a daily basis thru various media streams
    • Team player, willing to help out in all situations
    • Demonstrated ability to multi-task extensively, excellent attention to detail
    • Must be able to work flexible shifts Monday - Friday
    • Excellent listener, quick learner, and able to handle ambiguity and constant change
    • Ability to communicate professionally, with maturity and self confidence
    • Patience with dealing with customers that are slower to learn new technologies
    • Must have a strong at home internet connection
  • Desirable Skills
    • Consumer financial sales experience
    • Underwriting/processing experience
    • Bilingual (English/Spanish)
    • Credit and criminal background check required
    • Must be at least 18 years of age
    • Ability to work hours of operation, including Saturdays

Benefits

  • Medical, Dental, Vision, Life, 401K, Short Term Disability, Long Term Disability, Critical Illness, Pre-tax Communter Savings
  • Competitive salary and benefits
  • Casual dress policy (jeans, sandals, etc)
  • Work-From-Home opportunities available based on performance
  • Hourly position ($30-$40K salary range)
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Customer Service Specialist

Credit Ninja