ContiTech, a division of Continental, is one of the world's leading suppliers of technical elastomer products and is a specialist in plastics technology. ContiTech develops and produces functional parts, components, and systems for machine and plant engineering, mining, the automotive industry, and other important industries. Our Lincoln, NE location is seeking a Customer Service Specialist to join our team.
Are you ready to shape the future with us?
The Customer Service Specialist serves as the primary contact for customers. The individual will be responsible for taking orders, creating deliveries, handling inquiries, complaints, residuals, claims, and refunds. They will understand and possess knowledge about various Continental ContiTech products, how they are manufactured, and the applications products can be used for. They will have a keen understanding of ContiTech's plant structure and processes for the expedient resolution of customer issues.
Handles inbound phone calls from Customers through ContiTech Customer Service Systems (CRM + Telephony + Document Management). Understands overall flow of how work is processed through the CRM system. Accurate creation and management of cases for Customers within the system.
Proactively follow and ensure customer issues are resolved to the customer's satisfaction. Work with Customers to expedite product.
Understand product portfolio and effectively recommend products and solutions to customers: Offer alternative products or solutions to meet customers' needs. If something is stocked out, offer comparable spec to meet customers' requirements. Uses catalogs and software programs to provide recommendations and solutions to unique customer inquiries.
Resolve complaints and conflicts as they relate to keeping customers satisfied. Communicate issues to management and work to resolve/settle disputes within company guidelines/policy.
Respond to inbound customer communications. Communications include both internal associates as well as external customers. Additionally, deals with a variety of complex issues including product capabilities, order status, reasons for order delays/expediting, policies, and claims.
WHY YOU SHOULD APPLY
Paid Time Off
Tuition & Employee Discounts
Employer 401(k) Match
And more benefits that come with working for a global industry leader!
Strong communication skills
Computer proficient and able to use Microsoft Office products.
Ability to portray professionalism and confidence to customers via phone and email.
Superior relationship building skills.
Strong organizational and time management skills.
Ability to multitask and handle large volume of work efficiently and accurately.
Visa sponsorship will not be provided for this position now or in the future.
Continental is not able to pay relocation expenses for this opportunity.
2+ years working in a Customer Service environment
Bachelor's degree is preferred.
Experience using SAP
EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to Careers@conti-na.com or contact US Recruiting at 248.209.4000.
The ContiTech division develops, manufactures and markets products, systems and intelligent components made of rubber, plastic, metal and fabric. They are used in machine and plant engineering, mining, agriculture, the automotive industry and other important sectors of the future.
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What we offer
Competitive pay, great benefits, 401k, PTO and much more!