United States of America
Job Posting End Date:
First Shift (United States of America)
The Customer Service Specialist is responsible for answering and resolving a high volume of Accounts Receivable and Invoice-related inquiries and disputes from Coca-Cola customers. This individual also performs research and executes special projects. It is critical that the candidate demonstrate the ability to utilize advanced communication skills, (e.g., active listening, empathy, problem solving) with customers on the telephone and observe proper e-mail etiquette when communicating with customers in this fashion. In addition, the candidate should be comfortable using a variety of systems platforms to access customer data and execute solutions. The ideal candidate is adept at thinking critically and quickly, translating a wide array of customer problems into solutions.
Function Specific Activities:
Function Specific Activities:
Conduct root cause analysis with Coca-Cola customers to determine the cause of the problems they present to Coca-Cola and take action to solve them
Consistently demonstrate advanced communication skills with Coca-Cola's internal and external customers
Fulfill research requests utilizing Excel and related software programs as needed
Gather and/or process key customer data that drives the revenue process (e.g., billing profiles, address data, special codes).
Demonstrate proficiency while working in multiple systems, e.g., AS400, SAP, SBP, RSS Inquiry Management database tools, etc.
Related Work Experience:
Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking.
Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals.
Delivers Results: Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations.
Imports and Exports Good Ideas: Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others.
Develops and Inspires Others: Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments. Develops self and others to improve performance in current role and to prepare for future roles; seeks and provides feedback and coaching to enhance performance.
Data Extraction. Ability to extract and query data from systems (e.g., Legacy Billing, SAP, Central Service).
Financial Systems and Processes. Ability to research financial systems and processes (e.g., journal vouchers, expense reports, vendor file) to resolve issues (e.g., missing expense checks, missing journal vouchers).
Audit Data Analysis. Ability to perform data analyses on extracted data to identify unusual activity (e.g., duplicate vendor payments or significant transactions (e.g., large payments). This includes the ability to perform electronic data analysis.
Data Collection. Knowledge of data collection methods. This includes obtaining and understanding information about processes, events, or transactions through reading, interviews, observations, and surveys.
Basic Accounting Principles. Knowledge of basic accounting principles (e.g., debit and credit) around transactional processes (e.g., accruals, derivatives, benefit plans, marketing programs).
Years of Experience:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.