Customer Service Specialist

Job Description

Application Deadline: Open Until Filled

Pay Range: $10.40 - $11.20 per hour

Part-time Non-Benefited

The City of Laramie is looking for an individual to perform a variety of duties at the Laramie Community Recreation Center front desk. Responsibilities of this position include greeting customers, answering public inquiries, taking admissions, handling money, assisting public with memberships, facility and activity registration processes, promotion of recreation center services, member account maintenance, clerical and general office duties, data entry, completing and submitting daily transaction deposits and reports, stocking concession items, substituting as a Facility Attendant, maintaining cleanliness and other duties as assigned.

MINIMUM QUALIFICATIONS:

• Must have a pro-active attention to detail.

• Work ethic with the ability to work in a fast-paced environment.

• Must have excellent customer service skills.

• Must be available to work early mornings (5a.m.) or late evenings (8p.m.), as well as weekends.

• Must be a self-motivated individual who is interested in gaining a broad understanding of Parks & Recreation activities and policies to assist the public.

• Must perform repetitive tasks accurately and quickly.

• Must be able to solve problems according to previously established parameters and guidelines.

• Must be able to work effectively in a team atmosphere; ability to work well under general supervision; communicate well verbally; work well in a dynamic and often busy environment.

• Must possess computer knowledge and skills.

• First aid and CPR/AED certification are required (training will be provided to successful candidate.)

• Other duties as assigned.

PREFERRED QUALIFICATIONS: (A combination of the following experience and training, or the equivalent of, would be qualifying):

• Working knowledge of office operations and previous experience in a recreation facility.

• Working knowledge of hazards and safety precautions common to recreational activities.

• Understanding and experience in working with the public and families.

• Ability to establish and maintain effective working relationships with employees, customers, and the public; ability to create and maintain enthusiasm in the workplace and maintain a calm presence under pressure.

• Working knowledge of computer programs and the ability to learn new systems.

• Prior cash handling experience.

• High school diploma or equivalent.

• Availability for morning, evening and weekend shifts.

Applicants who are offered an appointment are required to pass a comprehensive background investigation, drug screening test and driver license check.

The City of Laramie is an EEO/ADA employer and a smoke-free workplace per City ordinance.