Customer Service Specialist

General Definition of Work

A Little About The City: The City of Jacksonville is the commercial hub of Onslow County and home to Marine Corps Base Camp Lejeune and New River Air Station. The City has grown rapidly since 1941, when Camp Lejeune was established, and possesses a rich City history dating back to 1731.

The City of Jacksonville is a great place to work, live and play for you and your family. Visit JacksonvilleNChereto learn more about what to do in the City of Jacksonville.

The WaterBilling Divisionserves as the central collection point for City revenue and provides customer service and billing for City utility accounts. Customer Service Specialists play a vital role helping citizens maintain satisfactory water services with the City.

General Description:The City of Jacksonville is looking for someone that has a passion for service and enjoys being a part of a fast paced environment. The Customer Service Specialist performs responsible clerical work involving utility customer service and the preparation and/or maintenance of fiscal or related records; does related work as required. Work is performed under regular supervision.

Essential Functions/Typical Tasks

Assisting customers with service requests; providing information; collecting and accounting for fees; preparing and maintaining customer records and files.

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Receives telephone calls from utility customers regarding new services, transferring accounts, discontinuing service, change of address, bank drafts, cut on, cut off and billing problems.

• Takes applications for new services, collects appropriate fees, assigns account numbers, sets up customer information and prepares service orders.

• Accepts cash and check payments for utility bills and other fees and services.

• Receives customer inquiries, searches out information, answers customer questions.

• Gathers, assembles, tabulates, checks and files financial data.

• Posts, checks, balances, updates and adjusts utility account on the computer.

• Maintains financial and statistical records and compiles reports.

• Posts, checks and balances utility accounts on computer.

• Types service orders, requisitions and correspondence.

• Accounts for checks and cash received daily and balances against receipts.

• Files various fiscal transaction documents.

• Searches documents for posting errors.

• Collates, sorts and compiles fiscal data in accordance with procedures.

• Operates typewriter, calculator, computer and other standard office equipment incident to maintaining records.

• Performs related tasks as required.

Required Education and Experience

Any combination of education and experience equivalent to graduation from high school and 6 months to 2 years experience in general office work.

May require ability to be bonded.

Knowledge, Skills and Abilities

General knowledge of utility, meter reading and bookkeeping terminology, methods, procedures and equipment; general knowledge of standard office procedures, practices and equipment; general knowledge of utility service connection and termination procedures, billing, collecting and adjustments; ability to understand and follow oral and written directions; ability to follow detailed work procedures; ability to post accounts and to perform mathematical computations with speed and accuracy; skill in the use of a variety of computer and office machines and some typing ability; ability to establish and maintain effective working relationships with associates, customers and the general public.

Equal Employment Opportunity

The City of Jacksonville is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, sex, national origin, age, marital status, religion, or disabilities unrelated to the essential function of the position.