Customer Service Specialist

Why Lindt USA?

Join our nationally recognized culture and become part of our winning team of passionate, dynamic individuals who make an impact every day! Reap the benefits of joining a highly successful, fast-growing, company offering our employees meaningful career growth, professional development, and a work/life balance:

This Position:

The Customer Service Specialist is accountable for compliance, processing, and fulfilment of our customer's orders to maximize On Time, In Full-service levels. This is accomplished through effective workload management and collaboration to ensure our customers respect our policies and pricing, orders are processed timely and accurately, and we exceed our customer service expectations. This role engages across Sales and Supply Chain to ensure we meet or exceed our internal targets and customer's expectations.

Key Responsibilities:

• Accountable to provide customers the best service possible on a day-to-day basis; Collaborate with Sales, Brokers, and Supply Chain teams to solve service challenges.

• Processes orders in compliance with customer requirements and standard operation procedures for lead time and fulfilment.

• Ensures orders, returns, and complaints are processed compliant to internal Lindt & Sprungli controls.

• Report and review daily, weekly, and monthly KPI controls and corrective actions to meet or exceed target goals.

• Create and maintain documentation and system integrity relevant to assigned accounts.

Compensation:

Range: $25 - $28 per hour

Lindt USA's salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package, for more information please reach out to our recruiting team.

Our Perks & Amenities:

In addition to a highly competitive salary, benefits package and professional development, Lindt USA offers an amazing, supportive culture that enables employees to thrive professionally while achieving work-life balance:

• Start with 4 weeks of Paid Time Off

• Volunteer Time Off

• Holiday Pay

• Comprehensive Medical, Dental, and Vision plans

• 401(k) Plan with a 4% Company Match

• Up to 100% Tuition Reimbursement

• Fully equipped, on-site Fitness center & Locker rooms

• Paid Maternity & Paternity Leaves

• On-demand mental healthcare support

• Summer Hours

• Full-service Cafeteria

• Employee Resource Groups & Activity Clubs

• Free & Discounted Chocolate!

If you are looking to join a winning team and fast-track your career, contact us!

Lindt and Sprüngli USA is an equal opportunity employer and considers all qualified applicants regardless of race, age, ethnicity, gender identity, sexual orientation, disability, or veteran status. This is not a comprehensive list of skills and requirements, and the role may change over time. Applicants for this position must successfully pass a background screening. Please contact the Human Resources department for more information.

Qualifications:

Experience:

Required

• Customer service related experience
• ERP system experience, (SAP preferred)

Skills & Knowledge

Required

• Proficient at Microsoft Office

• Team focused and collaborative

• Prioritize and manage workload effectively

• Must have solid written and verbal communication skills

Education & Certifications:

Required

• Associated degree

Preferred

• Bachelor's in supply chain or business

Other Requirements:

• Knowledge of logistics and order processing in a manufacturing environment.

• Willingness to work longer hours during peak season to complete daily tasks.