Customer Service Specialist

Passionate people create exceptional things. At Atlas Copco, we believe in challenging the status quo, always looking for a better way. Our leading-edge technology in self-pierce riveting and industrial dispensing enables us to innovate for the future. We believe that people make it happen, and with us, you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

Learn more about who we are and what we do here:

A Workplace for Everyone | Atlas Copco North America

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Atlas Copco IAS | SPR Joint Development

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Your Role

We are looking for an experienced Customer Service Specialist with Automotive OEM background. Must be professional with great attitude, ability to multi-task and have effective oral and written communication skills. You will have applied experience with Covisint, order processing and accessing customer specific web portals / programs. Experience with EDI and processing ASN's. You will report to the Production Control Manager.

To succeed, you will need

• You will receive customer purchase orders and release schedule.

• You will enter and maintain customer orders in the business system.

• Maintain customer order documents in Work Front.

• You will monitor EDI Data and transmit ASN's.

• Develop and maintain relationship with customers. Respond promptly to inquiries and work to provide the best possible solution.

• Use multiple computer programs

• Syspro, Work front, Microsoft products, SharePoint, customer portals - to look up and retrieve customer information, obtain part status, availability and lead-time, and check delivery status.

• You will follow up with customer on open order status and communicate delivery delays to the customer promptly.

• You will attend scheduled meetings with operations, project management teams for part availability and new part kick-off.

• Communicate with operations team regarding part delivery issues and delivery schedule changes.

• Coordinate reply to customer requests for different compliance/registration documents with appropriate department(s).

• Support with transportation / logistics including quoting and scheduling of carriers; follow up for billing accuracy.

• Confirm with accounting customer accounts flagged over credit limit and help resolve past due payment.

• You will Initiate/enter credit/debit notes in the business system to correct invoice discrepancies and transact customer returns.

• Must have flexibility to come in early or stay late. Alternate on-call after hours and weekends

• Other related duties as assigned.

To succeed, you will need

REQUIRED KNOWLEDGE AND SKILLS:

• Minimum three years of relevant experience dealing with customers

• Minimum 1 year experience using Customer Portals, Covisint preferred.

• Proficient PC skills including working knowledge of MS office

DESIRABLE ATTRIBUTES:

• Working knowledge of EDI release/forecast schedules

• Basic understanding of terms and conditions documents/clauses

• Knowledge of International shipping/export requirements

• Financial reconciliation; sales transaction impact to G/L

EDUCATION OR QUALIFICATIONS:

• High School Diploma or equivalent.

In return, we offer you

We offer a competitive salary, outstanding working conditions, plus the following benefits:

• Medical/dental/vision coverage

• Tuition reimbursement

• Life insurance

• Short/Long-term disability

• Matching 401K with additional contribution from company

• Generous paid holidays and vacation

• Paid Paternity Leave

City

New Hudson, Michigan

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practice laws. Atlas Copco strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender conformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.