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Customer Service Specialist (1323739)

Expired Job

Rollins, Inc Butler , WI 53007

Posted 6 months ago

CUSTOMER SERVICE SPECIALIST

$15.00/HR

Orkin Pest Control, a national residential and business service provider, seeks an experienced Customer Service Specialist to join our team.

Founded in 1901, Orkin Pest Control, a national residential and business service provider. We provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. Orkin is rated by Training Magazine and the American Society of Training and Development as one of the 125 Best Training Companies. This position is ideal for the candidate that wants to be a part of a rock solid company providing a valuable service to customers and an ideal work environment that believes in training and development of employees.

RESPONSIBILITIES

The Customer Service Specialist reports to the Branch Manager and provides day-to-day, front-line administrative support and customer service.

  • Make outbound calls to customers to verify satisfaction

  • Respond to customer inquiries, resolve complaints with care and maintain documentation

  • Provide customer service by sending emails, answering questions and responding to general requests both internally and externally

  • Schedule appointments

  • Assist with collections

  • Collect information and prepare reports

  • Organize information using discretion and judgment when to involve others in the decision-making process

  • Process accounts payable and receivables

  • Organize and manage pending and recurring tasks and projects

  • Other related duties as assigned

QUALIFICATIONS

  • Minimum of 2 years customer service experienceservice industry a plus

  • Strong customer service skills and communication skills

  • Professional demeanor

  • Strong organizational skills

  • Proficient in MS Office

  • Attention to detail and accuracy

  • Ability to work independently with a strong sense of initiative

  • Able to manage and execute multiple projects

  • Ability to work well under pressure and with a sense of urgency to meet deadlines

ORKIN PROUDLY OFFERS

  • Medical, Dental and Vision Coverage

  • Life and AD&D Insurance, Voluntary Term Life and AD&D Insurance, and Long Term Disability Insurance

  • 401(k) Plan

  • Employee Assistance Plan

  • Employee Stock Purchase Plan

  • Discount Programs

  • Tuition Reimbursement

  • Job Referral Bonus Program

Orkin is an Equal Opportunity Employer and promotes diversity through a culture of inclusion and opportunity. We actively seek transitioning military personnel and veterans. We are a drug-free environment.


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Customer Service Specialist (1323739)

Expired Job

Rollins, Inc