CUSTOMER SERVICE SPECIALIST
Orkin Pest Control, a national residential and business service provider, seeks an experienced Customer Service Specialist to join our team.
Founded in 1901, Orkin Pest Control, a national residential and business service provider. We provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. Orkin is rated by Training Magazine and the American Society of Training and Development as one of the 125 Best Training Companies. This position is ideal for the candidate that wants to be a part of a rock solid company providing a valuable service to customers and an ideal work environment that believes in training and development of employees.
The Customer Service Specialist reports to the Branch Manager and provides day-to-day, front-line administrative support and customer service.
Make outbound calls to customers to verify satisfaction
Respond to customer inquiries, resolve complaints with care and maintain documentation
Provide customer service by sending emails, answering questions and responding to general requests both internally and externally
Assist with collections
Collect information and prepare reports
Organize information using discretion and judgment when to involve others in the decision-making process
Process accounts payable and receivables
Organize and manage pending and recurring tasks and projects
Other related duties as assigned
Minimum of 2 years customer service experienceservice industry a plus
Strong customer service skills and communication skills
Strong organizational skills
Proficient in MS Office
Attention to detail and accuracy
Ability to work independently with a strong sense of initiative
Able to manage and execute multiple projects
Ability to work well under pressure and with a sense of urgency to meet deadlines
ORKIN PROUDLY OFFERS
Medical, Dental and Vision Coverage
Life and AD&D Insurance, Voluntary Term Life and AD&D Insurance, and Long Term Disability Insurance
Employee Assistance Plan
Employee Stock Purchase Plan
Job Referral Bonus Program
Orkin is an Equal Opportunity Employer and promotes diversity through a culture of inclusion and opportunity. We actively seek transitioning military personnel and veterans. We are a drug-free environment.