We currently have an exciting career opportunity for a Customer Service Specialist I in our Fort Washington, PA office. This position will support Aon's Affinity Insurance Services group in the AICPA Insurance Trust department.
DUTIES AND RESPONSIBILITIES:
Respond to customer communications via email and written correspondence
Assist in handling inbound and outbound calls via 800 lines with multi-product portfolio- both Life and Disability products as well and Property and Casualty products
Maintain service, quality and timeliness standards
Interact with other departments on various projects including new programs, products and technology
Support knowledge management transfer within the department through training, quality and intranet projects
Evaluate individual customers' needs and propose additional insurance products based on household and business needs
Possess active Life, Accident and Health and Property & Casualty licenses
Demonstrated skills and abilities to be goal oriented and solve complex issues
Learn multiple products to support revenue growth for program business
Possess excellent organizational and verbal communication skills
Experience with CRM- Customer Relationship Management System preferred
Possess excellent written communication skills for customer correspondence , be able to speak broadly and question customer's needs.
Ability to provide excellent quality service to customers
Demonstrated ability in handling details and key follow up capability
Strong PC skills with solid knowledge based in Word, Excel and PowerPoint software
Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
Ability to work independently and as a team member
Ability to think critically and use sound judgment when serving clients
Demonstrated relationship-building skills evaluating individual insurance needs and offering appropriate products/solutions
Bachelor's Degree preferred, or commensurate work experience
MINIMUM REQUIRED EXPERIENCE:
We offer you
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Our Colleague Experience:
From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.
Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Job number: 2019-29224
Category: Customer Service/ Contact Centre
Location: United States, PA, Fort Washington