Customer Service & Sales Supervisor

Location Minot Downtown Job Description: The Customer Service and Sales Supervisor provides the supervision and leadership of the savings department of a retail office.

Provides "Brilliant at the Basics" customer service, assists customers with financial transactions. HOURS: 8:15-5:15 M-F, with flexibility as a leader. Rotating Saturdays, 8:45-12:15 LEADERSHIP EXPECTATIONS:

Take risks and move the Bank forward. Collaborate with open and transparent communication to inspire and motivate. Help others succeed by being a servant leader.

Embrace data and innovation by being forward thinking, exploring new ways and ideas, and escaping from comfort zone to challenge the status. Institute career development of self and team members to include self-awareness, self-development, career vision, goal setting, and skill development. Understand that each customer and team member is unique.

Listen and understand their needs and expectations. Walk in their shoes and then exceed their expectations. Live and support the mission, vision, and principles of the Bank and be an active participant in the community.

Take initiative, show interest, anticipate needs, and keep transformation moving forward. Build a culture of positivity, celebration, and recognize short-term wins. ESSENTIAL FUNCTIONS:

Directly supervises savings employees in the office by providing daily coaching, motivation and recognition. Assist the office leadership with goal setting to achieve Bank goals. Provide input at savings meetings and shares ideas in developing and maintaining savings products and services.

Conduct regular staff meetings, assuring that staff is engaged. Answer customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies. Open various new accounts, process necessary information and educate the customers as to services/products available.

Use every customer contact as an opportunity to advise customer about additional services or programs that might benefit them. Other: Provide a "Wow" customer service experience for team members and customers. Develop and maintain productive relationships with team members, leaders, customers, and vendors.

Prompt and reliable attendance is essential in order to provide expected levels of service. Must comply with all Gate City Bank policies, procedures, and applicable laws and regulations. Ability to make decisions in a fast-paced environment.

Ability to maintain composure in stressful situations, including resolving problems or concerns with customers or team members. SUPERVISORY RESPONSIBILITIES: Provide overall direction, coordination, and evaluation of Customer Service and Sales.

Carry out supervisory responsibilities in accordance with the Bank's policies, procedures, and applicable laws and regulations. Leverage the strengths of the team members, help clarify roles and responsibilities, and develop and implement training and development in order to maximize and reach optimal individual and Bank goals. Interview, hire, and train team members; plan, assign, and direct work; give real-time feedback to team members; recognize, reward, and discipline team members; address complaints; and resolve problems.

Ensure team members are kept current on issues affecting job-related duties, responsibilities, and trends on a consistent basis. EDUCATION AND EXPERIENCE: Associates degree in Business, Finance, Accounting, or related field desired; 2-4 years of related experience; or equivalent combination of education and experience. EOE/including Disability/Vets Member FDIC