Customer Service Sales Represenitive

Hartwick Agency Edwardsville , IL 62025

Posted 2 months ago

We are looking for a customer-oriented sales representative. A Customer Service Sales Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. We are looking for people who genuinely get excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk. Customer service sales representatives who can put themselves in their customers shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Benefits

  • Medical Insurance at 3 months
  • Annual conventions to exotic places
  • Residual income
  • Life insurance
  • Stock options/owner equity
  • Options for remote work

If you're interested in joining a company with a winning environment, then apply today!

This is not a management position, you are not required or able to hire other customer service sales reps.

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Customer Service Sales Represenitive

Hartwick Agency