Customer Service Sales Associate

Bass Pro Shops Cheektowaga , NY 14225

Posted 4 weeks ago

Position Summary:

Performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.

Position Responsibilities:

  1. Secure all firearms brought into the store with trigger locks

  2. Check in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges

  3. Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers

  4. Greet all customers as they enter the store in a friendly and outgoing manner

  5. Handle customer's merchandise returns; complete refund / exchange paperwork

  6. Sort returns by category and return to proper area

  7. Sell appropriate Hunting and Fishing Licenses

  8. Handle and administer all incentive and reward programs

  9. Remains product knowledgeable

  10. Aware of advertised sales

  11. Keeps work area clean, neat and well stocked with supplies

  12. Follows all Company Policies and Procedures

  13. Provide a legendary experience for every customer, every time by assisting customers in making buying decisions by:

  • identifying and evaluating customers' needs
  • making product recommendations based off of this analys
  • promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up

Education and/or Experience

High School education or equivalent experience

Mathematical Skills / Reasoning Ability

Ability to calculate figures such as discounts and make change to customers

Communication Skills

Ability to communicate in a friendly and professional manner to our customers and other associates

Physical requirements

Able to lift up to 50 pounds

Able to stand for extended periods

Other Knowledge, Skills and Abilities

Ability to establish and maintain effective working relationships with Management, coworkers and customers.

Ability to operate computerized Point of Sale register system

Other duties, assignments and responsibilities as needed.

Part Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

  • Dental

  • Vision

  • Voluntary benefits

  • 401k Retirement Savings

  • Paid holidays

  • Paid vacation

  • Bass Pro Cares Fund

  • And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at


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Customer Service Sales Associate

Bass Pro Shops