Customer Service Sales Associate

Atkore Harvey , IL 60426

Posted 2 months ago

Customer Service Sales Associate

Who we are looking for:

We are currently looking for a Customer Service Sales Associate to be based out of our corporate headquarters in Harvey, IL. The Customer Sales Associate will be responsible for supporting the Customer Service team while driving on time delivery and improving the customer experience across Atkore.

What you'll do:

Reporting to the Customer Service Manager, this person will be responsible for supporting the Customer Service team in the following areas:

  • Back up CS desk coverage for vacations/call offs by territory

  • Small territory/agent

  • Assist CSR's daily with working back orders

  • Assist CSR's daily with new orders

  • Work with DP on weekly Status Reports (Recovery Dates)

  • Review Red Yellow Green Reports and update orders with comments and recovery dates

  • Review orders for resourcing for available stock

  • Assist with escalations

  • Assist with Agent/Distributor uploads and communication

  • Assist with IT enhancement, problem solving, and module testing orders

  • Clerical-Order materials, meetings, expense reports, reservations and etc.

  • Assist with standard work documents

  • Audit late shipment reports and report paretos and countermeasures

  • Work credit/debit and RMA's

  • Correct Dating on Cope and metal framing as requested

  • Assist with EDI maintenance on daily orders that are stuck in the staging file

What you'll bring:

  • High School diploma required, continuing college education a plus

  • Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point)

  • Experience with CRM software, preferably Salesforce.com

  • Excellent oral and written communication skills

  • Excellent planning and organizational skills

  • Strong mathematical skills

  • Ability to work independently and/or with little supervision in a team environment

  • Ability to handle multiple projects and meet deadlines

  • Ability to maintain a positive attitude

  • Strong problem solving skills

  • Experiences with JDE a PLUS

  • The ideal candidate will have a Experience in lean manufacturing or business system based company is a plus.

Atkore is a recipient of a Great Place to Work certification and a Top Workplaces USA award! We're committed to creating an engaged and aligned workforce that drives collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviors, all in a way that's consistent with our core values. Together, we build strong leaders that continually endeavor to move us forward.

Having the right talent in the right roles enables successful ABS execution, improves our customer's experience, and delivers breakthrough results. Said another way, that's how we win!

Join our team and align yourself with an industry leader!

#LI-KC1


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Customer Service Sales Associate

Atkore