Customer Service Represntative

Johnson Controls Aurora , CO 80011

Posted 3 weeks ago

Responsible for monitoring and dispatching proper authorities for National Account alarms and contacting appropriate responsible parties. The Emergency Dispatch Operator monitors system for alarm signals and responds to alarms using the information provided in instruction screens. Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties. Properly documents alarm handling procedures within the alarm screens. Completes alarm processing in accordance with departmental procedures

As an Emergency Dispatch Operator you will participate in a five week training. We provide a fun and interactive learning environment. You will learn about the role and the great opportunities within our company, performance standards, receive quality assurance and work though training module to be a successful Emergency Dispatch Operator.

Required

  • Must be 18-years-old
  • High school diploma or GED required
  • Must be flexible to work Swing Shifts
  • Bilingual in both Spanish/English a plus
  • Minimum of six (6) months of call center experience; one year or more call center experience preferred OR
  • 1-2 years customer service experience

Preferred

  • Excellent communication skills.
  • Able to type between 30 - 35 wpm.
  • Basic knowledge of computer applications.
  • Ability to Work Efficiently Under Pressure
  • Strong Problem Solving skills
  • Strong organizational skills
  • Strong work Ethic

Successfully graduating from your training program is an essential job requirement.

  • Training is for 5 weeks
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Customer Service Represntative

Johnson Controls