Customer Service Representatives- Remote/Texas Only

Company Description

Are you an active listener who knows how to ask probing questions to help solve problems and address issues? Do you thrive at taking initiative and working in a metrics-driven environment that rewards you for your efforts? Do you live in Texas and are looking for a new or different opportunity to work from home?

Join Us.

We're Sutherland and we're now seeking Customer Service Representatives to join us on a full-time, work from home basis. We will even supply the equipment to help set you up for success!

Job Description

In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM (no weekends)

To help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you. You will also receive:

• Competitive rate of $14/hour

• Medical, dental and vision benefits

• Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)

• Additional pay incentives as well as monthly rewards & recognition programs

• Advancement opportunities - 80% of our frontline leaders have been promoted from within

• Employee Discounts

• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

• Excellent verbal and written communication skills and are a strong multitasker

• Strong attention to detail

• Drive to solve problems and meet goals

• Familiarity with Microsoft Office tools

• Experience in customer service

• High school diploma or equivalent

We will provide equipment, but to work from home, you must have:

• Excellent Internet connectivity:

• Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the better!

• Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems.

• Productive, quiet and distraction-free, secure place to work.

• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

IMPORTANT NOTE: This job is open only to residents of Texas, and you must be authorized to work in the US in order to be considered for employment.

Additional Information

About Us

Sutherland, recently re-certified as a Great Place to Work, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.