Goodman Manufacturing Sarasota , FL 34236
Posted 1 week ago
Daikin Comfort Technologies Distribution, Inc., is seeking a professional, skilled individual for our HVAC Customer Service Representative/Inside Sales Representative position for our branch operations group located at our Sarasota, FL branch. The CSR/ISR sells the organization's products and services for prospective and established customers. Whether at the counter, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process. The CSR is responsible for meeting established sales quotas. Must be knowledgeable of the organization's policies, procedures, practices, products, and services.
Why work with us?
Responsibilities may include:
Knowledge & Skills:
Knowledge of HVAC equipment / products is preferred.
General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.
Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
Developing rapport and effective listening skills
Phone etiquette and e-mail etiquette
Professionalism - patience, poise, and tact
Ability to deal with high volume customer traffic.
Effective verbal skills - must be able to explain fairly technical parts information clearly.
Written skills - must be able to effectively and timely communicate via e-mail with customers and accurately input orders.
Effective organizational skills and time management skills including ability to prioritize and multi-task.
High level of attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Ability to use good judgement and strong work ethics and integrity on the job.
Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner.
Ability to understand and follow procedures, work instructions and company policies
Experience:
Education:
Physical Requirements/Work Environment:
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Goodman Manufacturing
Posted 1 week ago
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