Tiger Plumbing, Heating, Air Conditioning, & Electrical Services is a growing, local residential service company that was recently voted one of the Best Places to Work in Illinois and we're looking for individuals with the desire and dedication to grow with us. At Tiger, we recognize that our past and future success is directly related to the quality of our people. Come join our team!
Tiger mission statement is to help Metro-East families live better with on-time, stress-free, dependable service.
Tiger company values are for our employees to be clean-cut, drug-free, ethical, honest, dependable, competent, a team player; to care about customers, co-workers, the company, annual growth; to have integrity, a willingness to learn, capability of handling diversity, and performing quality work.
Position: CSR/ISR (Customer Service Representative/Inside Sales Represenative Will need to be available one weekend day
Ensure customers receive exceptional service through a consistent, pleasant and friendly phone voice
Convert incoming customer calls into booked service appointments
Make outbound phone calls to valued service agreement members to schedule maintenance appointments
Prioritize customer calls and work with management to assign the best technician to each appointment
Record the progress of each technician throughout the day
Participate in on-going training; including weekly group listen and critique of recorded calls
Clerical duties; organizing/building technician packets, filing, etc.
Highly organized with exceptional follow through abilities
Ability to build trust and demonstrate empathy
High level of motivation
Stable employment history
Ability to work independently
Ability to troubleshoot
Strong organizational, customer service, and time management skills
Strong verbal and written communications
Full-Time Benefits include:
Paid sick time
Health, Life, Short-term disability, Long-term disability, Dental (optional)
Tiger Plumbing, Heating, Air Conditioning And Electrical Services