Customer Service Representative/Inside Sales Rep

Tiger Plumbing, Heating, Air Conditioning And Electrical Services Collinsville , IL 62234

Posted 1 week ago

Tiger Plumbing, Heating, Air Conditioning, & Electrical Services is a growing, local residential service company that was recently voted one of the Best Places to Work in Illinois and we're looking for individuals with the desire and dedication to grow with us. At Tiger, we recognize that our past and future success is directly related to the quality of our people. Come join our team!

Tiger mission statement is to help Metro-East families live better with on-time, stress-free, dependable service.

Tiger company values are for our employees to be clean-cut, drug-free, ethical, honest, dependable, competent, a team player; to care about customers, co-workers, the company, annual growth; to have integrity, a willingness to learn, capability of handling diversity, and performing quality work.

Position: CSR/ISR (Customer Service Representative/Inside Sales Represenative Will need to be available one weekend day

Responsibilities:

  • Ensure customers receive exceptional service through a consistent, pleasant and friendly phone voice

  • Convert incoming customer calls into booked service appointments

  • Make outbound phone calls to valued service agreement members to schedule maintenance appointments

  • Prioritize customer calls and work with management to assign the best technician to each appointment

  • Record the progress of each technician throughout the day

  • Participate in on-going training; including weekly group listen and critique of recorded calls

  • Clerical duties; organizing/building technician packets, filing, etc.

Qualifications:

  • Highly organized with exceptional follow through abilities

  • Ability to build trust and demonstrate empathy

  • High level of motivation

  • Stable employment history

  • Ability to work independently

  • Ability to troubleshoot

  • Strong organizational, customer service, and time management skills

  • Strong verbal and written communications

Full-Time Benefits include:

  • Paid vacation

  • Paid holidays

  • Paid sick time

  • Health, Life, Short-term disability, Long-term disability, Dental (optional)

  • Simple IRA

  • Continued training

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Customer Service Representative/Inside Sales Rep

Tiger Plumbing, Heating, Air Conditioning And Electrical Services