Customer Service Representative/Dispatcher

Be a Master Juggler in this Office Coordinator/Dispatcher Opportunity

With over 20 years of distinguished service in the Heating, Air Conditioning, and Refrigeration sectors in Maryland, Pennsylvania, and Delaware, we have built a reputation for top-notch quality and customer satisfaction. Our dedicated team of highly trained HVAC technicians proudly provides comprehensive services to residential, commercial, and industrial clients, underpinned by our values of honesty, integrity, and teamwork. We're not just serious about great service—we excel at it!

This role demands a master juggler! As a successful Office Coordinator/Dispatcher, you'll seamlessly balance heavy data entry and administrative tasks with customer service excellence and efficient dispatching. Precisely manage portal and Service Channel entries, process invoices, and ensure all data is accurate, all while fielding customer calls, scheduling technicians, and keeping operations running smoothly.

If you thrive in a fast-paced, detail-oriented environment where organization and customer satisfaction are key, this role is for you!

Why Choose Us?

• Competitive salary - $50,000/year with spiffs and performance-based bonuses!
• Fully covered healthcare
• 401k with company match
• Paid holidays
• We've been operating successfully for over 20 years!
• Our people are our greatest assets.
• We uphold an elite level of quality in our services.
• for professional advancement within the company.

Key Responsibilities for the Office Coordinator/Dispatcher:

• Handle inbound/outbound customer calls, turning inquiries into appointments and addressing concerns to ensure satisfaction.
• Serve as a backup for dispatch duties, stepping in to cover as needed.
• Process and generate customer invoices in the system, including distribution. This may involve working with customer portals to ensure timely invoicing.
• Maintain and organize detailed information within a customer portal used by one of our largest clients with multiple locations.
• Oversee and manage inventory within the parts room, ensuring stock levels are maintained.
• Manage and maintain inventory for technician truck stock, ensuring that all necessary parts and tools are available.
• Act as the first point of contact in the office for technicians needing assistance with Service Titan (our dispatch/purchase order system), customer portals, quotes, or any other issues that arise while they are on the road.
• Dispatch technicians efficiently, balancing schedules, requests, and urgent needs.
• Prepare and organize daily work schedules and orders for technicians.
• Be available during business hours and participate in on-call rotation for nights and weekends.

Ideal Candidate Profile for the Office Coordinator/Dispatcher:

• Customer service and dispatch experience in the HVAC industry is a plus.
• Tech-savvy with experience in Service Titan and/or ServiceChannel systems preferred.
• Strong written and verbal communication for clear, effective problem-solving.
• Detail-oriented with accurate data entry skills.
• Empathetic and approachable, able to handle difficult customer situations calmly.
• Reliable and thrives under pressure, with excellent multitasking abilities.
• Positive team player eager to learn and grow in a fast-paced environment.

Embark on a dynamic journey with us! Be more than an employee; be a valued team star!

We are an equal-opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, gender, veteran status, disability, or any other protected category. A pre-employment background check is required for this position. We look forward to receiving your application!