Customer Service Representative-Call Center

Brown & Brown, Inc. Orange , CA 92856

Posted 3 weeks ago

Job Summary

CalSurance Associates is a leading E&O insurance broker for Life & Health and Property & Casualty Insurance professionals. We provide insurance brokerage and program administration services to some of the largest insurance firms in the United States. As the originator of large group E&O programs for insurance agents, we have over fifty years of experience delivering customized insurance solutions to insurance agents, agencies, and organizations.

The Customer Service Representative is part of the first response team for inbound customer phone calls. The team is responsible for delivering service in a courteous, professional, and efficient manner. Interact with customers and insurance agents to discuss Errors and Omissions insurance. Perform administrative tasks and maintain client documentation. The ideal CSR is friendly, upbeat, professional, and dependable.

Essential Duties:

  • Support incoming calls, emails, and online chats from customers.

  • Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests.

  • Respond to questions and requests from clients/customers/agents quickly and accurately.

  • Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken.

  • Retrieving and responding to voicemail and emails.

  • Occasional outbound call campaigns.

Required Skills

Job Requirements:

  • Exceptional listening skills with the ability to handle difficult and detailed inbound/outbound calls.

  • Excellent computer skills including Microsoft Excel, Word, Outlook.

  • Must become a licensed Property & Casualty Insurance Agent within 90 days of hire, (the Company pays this expense for employees).

  • High School diploma/GED.


  • Some call center and/or customer service experience preferred.

Our Company offers full-time teammates a benefit package that includes 401k plan, employee stock purchase plan, medical, dental, vision and other voluntary products. The Company pays for insurance licensing and related continuing education credits for our teammates.

Salary Range



Kathy Webb at [email protected]

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

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Customer Service Representative-Call Center

Brown & Brown, Inc.