Hero Practice Services: A Different Kind of Practice Management Group
Hero is the only practice management group focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision and orthodontic care to children in underserved communities. With 26 offices across seven states, we have helped over a million children ages six months through 20 years gain access to the care they need since 2006. Working at Hero is both a career and a callingjoin us, BE A HERO!
Serving the needs of the Medicaid population requires a well-oiled machine. Our fast-paced, high volume offices require smart scheduling, effective patient communications, tested processes and a dedicated, well-trained staff.
The Hero Practice Services team knows what it takes to provide quality dental, vision and orthodontic care under one roof. We are looking to create long-term relationships with the children and families we serve, and, to achieve that goal, we are dedicated to providing our staff with the support, compensation and lifestyle they need for career happiness.
Navigating the healthcare system can be a challenge for the families we serve. At Hero, we make it easy and enjoyable for parents to get regular vision, dental and orthodontic care for their children.
Our kid-friendly offices take the fear out of dental visits, and all our staff is trained to put both children and parents at ease. From scheduling to payments, eye wear selection to orthodontics, we make it fun, easy and affordable for children to thrive.
MISSION OF THE ROLE
The Customer Service Representatives mission is to consistently achieve patient and organizational goals by providing high-quality assistance to customers regarding pediatric dental, vision and orthodontic appointments and inquires.
OUTCOMES OF THE ROLE
Organized & Analytical: Possesses an ability to work on multiple projects, problems or tasks at once.
Possesses an ability to work on multiple projects, problems or tasks at once. Understand, monitor, and ensure the smooth execution of office processes, including but not limited to: scheduling appointments, data entry and documentation.
Integrity & Accountability: Demonstrates high integrity in all activities; does not cut corners to achieve goals. Understand, monitor and ensure effective execution of all policies and procedures by (1) completing administrative tasks correctly and on time, (2) supporting organizations goals and values, (3) supporting affirmative action and respecting diversity, and (4) adhering to state and federal guidelines.
Mission Driven & Patient-First: Strives to meet or exceed the expectations of both internal and external customers.
Passionate about enabling our teams to deliver high-quality care and service. Responds promptly to customers needs by (1) answering all inbound phone calls, emails or chat requests in an attentive and professional manner, (2) efficiently scheduling dental, vision and orthodontic appointments and answering customers inquires, (3) resolving customer support problems and (4) maintaining patient confidentiality at all times.
Compassionate & Teamwork: Puts team above self, doing whatever it takes to make the broader team win.
Works well with members of Heros leadership team in pursuit of the companys goals. Demonstrate a sense of cohesion within the practice that fosters teammate dependability and support by (1) reporting to work as scheduled, (2) listening carefully to others and (3) encouraging teammates growth. Collaboration with others to provide and understand vision and inspiration to peers by (1) displaying passion and optimism (2) remaining open to others ideas and (3) being able to work in a fast-paced environment with different personalities.
Able to multi-task and complete tasks correctly and on time.
Demonstrates strong interpersonal skills, listening to patients needs and possesses a friendly demeanor.
Able to work a flexible schedule.
Must be able to type 30 wpm.
High school diploma or GED.
One year of customer service experience, preferably at a call center.
Bilingual desired, but not required.
SALARY & BENEFITS
Full-time, non-exempt position. Competitive salary and benefits package. Benefits include medical, dental, vision, life insurance and 401(k).
This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds, occasionally 50.
Hero Practice Services