Customer Service Representative

Aetna Inc. Home , PA 15747

Posted 3 days ago

Job Description:

This position is a permanent, full time work from home to any candidate in the EST time zone which includes a $1000 sign on bonus as well as an additional $2000 90 days post training!

We are currently recruiting top talent for our next class of Customer Service Representatives (CSR) on our Aetna Voluntary team! Aetna Voluntary Customer Service delivers innovative, proactive and compassionate service that exceeds our member's expectations. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. Customer Service Representatives answer inquiries from our members via inbound calls, internet inquiries, and written correspondence.

  • CSRs must be able to deal compassionately with members on a one-on-one basis and focus on their needs through careful listening and patience.

  • CSRs participate in ongoing training and engage in self-development.

  • The CSR must be able to work independently, honor commitments to our members, and collaborate with team members to create a remarkable member experience.

  • The position requires the ability to efficiently navigate multiple systems while resolving complex issues as advocates for our members.

  • Passion for providing exceptional customer service, effective verbal and written communication skills, and willingness to adapt to a changing environment are critical to success in this role.

Required Qualifications

  • Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.

  • Experience in a production environment.

Preferred Qualifications

1-2 years of health insurance experience

Education

High School Diploma

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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Customer Service Representative

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