Customer Service Representative

About Womack

We are one of the top distributors in the US for motion control components and solutions. We represent best-in-class products and apply our technical expertise to provide solutions for diverse markets such as aerospace, automotive, mining, timber, food packaging, energy, agriculture and too many more to list. We are privately held, family-owned, and have been taking care of our customers since 1953.

Our culture is a competitive advantage; our shared values provide the foundation for how we interact with each other and the way we conduct our business. Our reputation is one of integrity and accountability. We are small but mighty, and we offer a unique work environment that big companies struggle to compete with.

Culture

• Putting our people first – we take care of our people, and our people take care of our customers
• Approachable leadership – open-door policies, flat organization, collaborative environment
• Growth mindset – entrepreneurial perspective, sense of purpose
• Professional development – ongoing training in a continuous learning environment

Our Core Values

• Passion
• Integrity
• Excellence
• Optimism
• Relentless Resolve
• Heart to Care

Customer Service at Womack

The Customer Service Representative is responsible for participating in the call rotation, continuously working to maintain and improve Customer relations, managing order processes and shipment tracking, delivering routine Customer quotes and pricing, and escalating calls when appropriate.

Day-to-Day Responsibilities

• Promptly provide accurate product information, including pricing, availability and lead time to address Customer needs
• Route non-standard or technically complex Customer inquiries to appropriate Customer Service Representative for resolution
• Create quotes and sales orders in primary business system software
• Utilize supplier internet portals to obtain current product information
• Follow up with Customers to provide accurate delivery dates and updated order status
• Understand and follow appropriate work processes
• Escalate issues to appropriate management or technical level
• Maintain Customer information such as contacts and order preferences
• Other duties may be required

Requirements

Qualifications

• High school diploma or GED
• Bachelor’s degree or equivalent amount of education and related experience is preferred
• Bachelor’s degree in Industrial Distribution is preferred
• One to three years of Customer service experience
• Customer service experience in industrial distribution or a technical field is preferred

Skills & Abilities

• Effective verbal and written communication skills, including the ability to understand requests and accurately fulfill sales orders
• Basic PC skills in Microsoft Office Suite
• Ability to effectively utilize Internet resources to obtain information
• Basic skill level using distribution or manufacturing software involving sales order entry, inventory availability, purchase order inquiry, scheduled and acknowledged dates, open and converted quotations, and Customer A/R account status; experience with these operations in a Profit 21 environment is preferred (not required)
• Demonstrated ability to provide high-quality Customer service in a fast-paced, high call volume environment
• Ability to prioritize tasks with minimal supervision

Benefits

• Competitive benefits & PTO
• 401(k) with employer match
• Medical, dental, vision, and life
• Short- and long-term disability and long-term care insurance
• Paid parental leave
• Wellness options
• Tuition reimbursement
• Time off to volunteer

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it.

Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, citizenship, age, disability, veteran status, or any other status protected by applicable law. Womack Machine Supply is committed to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.