Customer Service Representative

Customer Service Representative Position Summary The Direct Dropout Claim Specialist is responsible for processing & Reviewing claims to determine eligibility. Tampa based position.

Responsibilities/Duties · Work in a team environment and in collaboration with client partners Responsible for processing claim applications, determining eligibility, processing member maintenance tasks and any required changes. Documenting required information into the system where applicable Meeting production and quality standards consistently while in an office and/or remote environment is required. Multiple Job task within each role outlined may be assigned at times. · Should be organized, maintain high quality work and detail-oriented.

Ability to think independently, make decisions, and be productive while adhering to company standards and guidelines. Must be driven and motivated to exceed individual and team goals. Should always maintain professional email/chat etiquettes. Professional behavior with courteous, polite, and energetic qualities Required overtime where applicable (no exceptions) Satisfactory attendance is a must

• First 90 days no time missed. Meet Minimum dress code requirements while attending office for training and/or system set up.
  
  MUST HAVE This position is required to be working from office for all working days (Monday-Friday for the duration of the training, once training is completed, the role will be working remote) · High commitment to report and work at scheduled shift time and always staying in communication with Supervisor/Team Lead. Ability to work flexible schedules (Monday

• Sunday ie 5 work days with 2 days offs) Must be able to react quickly and proactively in a rapidly changing and dynamic work environment. Background checks and documentation should be passed Qualifications HS Diploma/GED (will be verified) Minimum 1 year' of work experience preferred.
  
  Data Entry or backend processing work experience preferred. Prior Claims processing/Customer Service experience helpful but not required. Must have good reading and analytical/problem solving capabilities.
  
  Must be computer literate with basic understanding of connecting cables/USB functionalities. Good communication and written skills Typing speed of min 30 wpm with 90% accuracy Must be able to furnish all paperwork/documentation on background check. Demonstrates knowledge of the business and applicable operational platforms Claims_Processing