Customer Service Representative

Purpose of the position:

Assists laboratory staff in routine and non-routine activities pertaining to laboratory specimen preparation and reporting of results. Work will be highly self-directed and the person in this position may have responsibilities such as client/patient communications and problem-solving related to compliance and specimen integrity.

Job Responsibilities:

Primary responsibilities include the following, but are not limited to:

• Data entry into the computer system manually or electronically, with no errors in a timely manner.

• Attend phone calls in a polite and efficient manner.

• Demonstrates the ability to perform a patient admission into the computer system.

JOB QUALIFICATIONS:

High School Diploma or Equivalent

Must be able to meet department physical requirements.

Must be able to work in a noisy, chemical-hazardous and biohazardous environment, practicing good safety habits.

Must have good verbal and written communication skills with customers and co-workers.

Must have the ability to reflect good judgment when determining what action to take when resolving problems.

Must be able to work well in a stressful environment, under pressure while maintaining production and quality standards.

SPECIFIC JOB INFORMATION:

Monday- Friday 7:00AM-3:30PM