Customer Service Representative

Wellist is seeking a detail-oriented individual to help make life easier for our users (patients, employees, and their families). This role connects directly with users via phone and email to make sure they have all the support they need during sensitive and often challenging times. This can include things such as a dog walker for someone recovering from knee surgery, financial grants for breast cancer medical bills, support groups for caregivers, and many other areas of support.

Our ideal candidate will be energized by daily communications with users (phone and email), passionate about improving user's lives, and able to stay organized when handling large amounts of user information. This role will be responsible for outreach to patients, employees, and families, speaking with hospital staff, HR managers, and finding, confirming, and recording helpful and appropriate resource information for patients and employees to access.

What You Will Do

• Provide timely, friendly, and supportive outreach to patients, employees, families and hospital staff by phone, email and/or mail

• Create and share personalized support lists for patients, employees, and families utilizing Wellist's directory of nonmedical resources

• Complete custom resource searches as required to address the full breadth of user's needs.

What You Bring to Wellist

• Confidentiality and discretion: Integrity and adherence to HIPAA guidelines in managing patient information

• Strong communication skills both written and verbal; a fluency in English is required

• Technical competencies including computer skills, attention to detail, adherence to processes, data entry and a minimum three years of strong call center experience (inbound and outbound)

About Wellist

Wellist is a mission-driven digital health company that provides effective consumer navigation at scale. Wellist has historically served patients and care teams at leading health systems (e.g., Yale New Haven Health, HCA) and in 2022 expanded its offerings to support different types of employers. Our employer solution provides an omnichannel benefit front door that increases strategic engagement across the benefits portfolio and meaningfully reduces cost.

Wellist's outstanding contributions have been recognized by organizations including Fast Company (Most Innovative Companies 2024

• Human Resources), MassTLC (Most Innovative Technology of the Year

• Healthcare), Rock Health (Top 50 in Digital Health honoree, Diversity Leadership), American Business Awards (Company of the Year, Silver Stevie

• Health Products and Service) and BostInno (50onFire, Health and Medicine winner).

Why work here

• A meaningful mission - join a team that makes a difference for patients and families.

• Outstanding benefits - excellent medical and dental insurance coverage, life & disability insurance, up to 3 weeks of PTO and 401k contribution

• Opportunities to develop your career - expand your resume with a healthcare startup!