RPC Company Waterford Township , MI 48329
Customer Service Representative - Waterford, MI
The Customer Service Representative will process orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction.
Maintains direct contact with customers before and/or after the sale.
Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
Responds to customer inquiries.
Works with various departments to meet maintenance services sales goals.
Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
Completes special projects and other duties as assigned