Customer Service Representative - Warehouse Worker

Florida Tile Wilmington , NC 28412

Posted 2 months ago

Would you like to join a team where you can make a difference and have fun doing it? Join Florida Tile! For over sixty years, Florida Tile has consistently taken the lead as an innovator by implementing new technology, delivering high quality products and protecting our indoor and outdoor environments. We provide a wide range of benefits and a family-friendly work environment. If this sounds like what you're looking for, apply to Florida Tile today!


This position will be responsible for all functions of inventory handling and will process customer orders received either in person, via telephone, fax or internet. This position will assist the Branch Manager / Branch Operations Manager, and other branch associates as needed. Responsibilities will also include maintenance of inventory, receipt, shipment of goods, telephone encounters and other duties as assigned.


  • Accurately prepare orders by pulling material from stock.

  • Participates in the shipping of company goods to various customers.

  • Verifies accuracy of shipments.

  • Processes paperwork and signatures of shipments.

  • Operates forklift, and tasks assigned in a safe and efficient manner.

  • Pulls orders via pick ticket and handles pick ticket process.

  • Loads and unloads delivery trucks for the purpose of receiving stock and preparing for transport.

  • Participates in physical inventory for the purpose of verifying stock and identifying gains/losses.

  • Cleans warehouse for the purpose of safe and sanitary workplace.

  • Accurately perform order entry process, to include product, quantity and price verification

  • Confirm orders placed by customers via phone/fax/internet.

  • Perform stock and price checks for customers and other branches.

  • Provide freight/shipment information (cost/tracking/etc) to customers/branches in a timely and accurate manner.

  • Apply freight and handling expenses to orders so as to be able to effectively invoice customers for related expenses.

  • Regularly follow up with customers as to the status of their order(s).

  • Additional duties as assigned.


  • At least two years of inventory handling and experience.

  • Ability to perform and understand basic math and written procedures.

  • Excellent verbal communication skills.

  • Basic computer literacy.

  • Ability to meet deadlines and schedules with little supervision.

  • Forklift experience is a plus.

  • Warehouse experience is a plus.

  • Flooring or tile industry experience is a plus.

  • High School Diploma or GED required.

  • Ability to lift 50 to 75 pounds on a regular basis.

Florida Tile provides an array of benefits to meet the diverse needs of our employees. Our comprehensive benefit program includes:

  • Medical, Dental, and Vision Plans

  • Flexible Spending Accounts

  • Employee Wellness Program

  • Employer Paid Short and Long Term Disability

  • Employer Paid Life Insurance

  • Supplemental Life, AD&D, Accident, and Critical Illness Coverage

  • 401(k) Retirement Plan

  • Tuition Reimbursement

  • Paid Time Off

Florida Tile is committed to treating people fairly and respectfully, we are committed to a policy of equal employment opportunity in the people we hire, the manner in which they are trained, their selections for promotions and transfer, and in all other aspects of employment. Your ability and performance are the keys to your success here at Florida Tile, regardless of your age, race, color, marital status, sexual orientation, sex, religion, creed national origin, political ideology, veteran status, or the presence of any sensory, mental, or physical disability unrelated to the ability to perform the job, in accordance with applicable law.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative I

Waste Industries

Posted 4 days ago

VIEW JOBS 11/20/2020 12:00:00 AM 2021-02-18T00:00 Job Summary: Answer customer calls and emails on a daily basis and assist in resolving any questions or concerns in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers. Essential Functions: * Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web. * Communicate clearly and concisely with on-the-road employees to give instructions and assistance. * Answer incoming and make outgoing customer telephone calls. * Receive and resolve, within established guidelines, customer questions and concerns. * Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales. * Track customer information and concerns and enter data into database. * Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment. * Maintain new account files. * Work with supervisors to ensure that all missed stops and special pick ups are completed daily. * Provide timely and accurate information regarding missed stops or other customer concerns. * Generate call-in work orders for drivers * Download, distribute and answer all customer inquiries received via email. * Take web request and process payments by phone. * Process customer payments via internet and take cash payment's as needed. * Enter new subscription residential accounts into system. * Run credit checks on new customers. * Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled. * Key all new/cancelled accounts into Tower system and verify in system. * Scan all contracts into system and maintain records of them. * Assist in completing the Affirmative Action log for all applicants. Waste Industries Wilmington NC

Customer Service Representative - Warehouse Worker

Florida Tile