Customer Service Representative

Build your future with Volt!

Volt is immediately hiring for a Customer Service Representative in Valencia, CA.

As a Customer Service Representative you will:

• Serves as a support to our customers by facilitating communication between the company and customers for any customer related issues.

• Coordinate responses to customer queries from appropriate internal stakeholders to ensure the customer's expectations are met.

• Contact customers regularly in coordination with company's sales team to remain informed of developments, and anticipate potential issues.

• Records customer related interactions in company's customer relationship management software.

• Maintain regular contact with the customer and members of the team to ensure the concerns are continually addressed by the organization.

• Investigate issues thoroughly and maintain a global overview of the entire customer experience.

• Prepare reports, as necessary, to management regarding regional activities and individual customer concerns.

• Work with various departments to accommodate customer visits scheduling and arranging and facilitating meetings with the appropriate Engineers, Project managers, etc.

• Monitor customer satisfaction and encourage prompt action and resolution by responsible departments on all customer issues (Finance, Warranty, Parts Logistics, Publications, Technical Services and Training).

• Must be aware of entire business operation and processes including Safety, Quality, Capacity, Equipment, Sales Experience, Capabilities, etc.

• Maintain Insurances and coordinate to get additional insured as needed.

• Admin for all Master Service Agreements / Master Product Agreements

• Maintain company access to various customer and client related websites / systems. Example: SAP Business Network / Ariba

• Obtain Certificate of Origin from Chamber of Commerce, California State Department, US Department of State and various foreign embassies (in some cases)

This is a full-time opportunity.

The ideal candidate will have:

• Associate degree in Business

• Minimum of 3+ years' work experience with sales, customer support or account management.

• Gather, analyze and resolve problems efficiently.

• Ability to display a high level of initiative, effort and commitment towards completing assignment efficiently and within a timely manner.

• Organization and multi-tasking are a priority.

• Proactive, helpful, and can-do approach

• Demonstrates professionalism and attention to detail.

• Strong Outlook and MS office skills with an emphasis on excel.

• Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.

• Excellent written and verbal communication skills, with the ability to effectively collaborate with diverse teams.

• Must be capable of working independently with little general supervision.

Pay Rate: $26/hr.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) -898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Job ID : 426457