Customer Service Representative

Viralstyle Tampa , FL 33602

Posted 3 weeks ago

Viral Style is a crowdfunding e-commerce platform that allows anyone to create, sell, and distribute custom products worldwide. Viral Style produces and ships over a million items per year.

We are looking for a Customer Service Representative to join our company. The hours for this position are Monday through Friday 8:45 AM-5:00 PM. The Customer Service Rep will report to the Customer Service Manager. We are located in heart of downtown
Tampa, FL
.



Position Summary:

Customer Service Representatives are responsible for being the first line of defense when customers call in with an issue on their campaign or want to ask questions about the purchases they made online.

Representatives are assigned a certain amount of emails a day to reply to and need to answer customer inquiries in a timely and efficient manner. They also take phone calls daily and sometimes deal with instant messaging with Live Chat to resolve customer issues also. This role starts at $10 per hour PLUS great monthly and quarterly bonus structures, also, after 30 days we will have an employee review to evaluate increasing that rate based on skill levels and performance.



Responsibilities:

  • Go through emails that customers send and answer them and respond to any questions or issues they have with their order through writing.
  • Take about 30-45 calls a day from customers and make sure to answer any questions they may have with their order- whether it is about tracking their package and where it is or if there was an error with the package they received.
  • If they cant answer customer issues, escalate issues to Supervisor.
  • First level of response for the company so how efficiently and professionally issues are handled is important.

Requirements

  • High school degree or equivalent.
  • Good with people and have strong communication skills.
  • Good customer service skills over the phone and in writing.
  • Basic computer skills required with Excel and MS Office Suite (or Google Docs / Sheets).
  • Strong problem solving ability.
  • Able to stay polite with people and really address their issues in a time sensitive manner.
  • We are really looking for someone who wants to grow with our company and stay long term.
  • Past phone or call center experience is a plus.

Benefits

  • Fun, upbeat working environment
  • Benefits available after 90 days
  • Friday lunch is provided
  • And of course, a ping pong table!
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative

XPO Logistics

Posted 2 days ago

VIEW JOBS 10/17/2019 12:00:00 AM 2020-01-15T00:00 Logistics done differently. At XPO Logistics, we believe that providing superior support and solutions for our customers drives our success, and we want to put you behind the wheel. As the Customer Service Representative, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including managing inventory, creating packaging slips and reports, and fulfilling customer orders. If you're excited about the challenge of working for a rapidly growing global company, we have an opportunity for you to grow with XPO. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. What you'll do on a typical day: * Coordinate workload allocation among warehouse workers, material handlers and drivers * Prepare work orders; troubleshoot orders and resolve discrepancies as needed * Assign and release orders sent for loading and unloading, and allocate and research inventory for orders * Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs) * Maintain and generate required reports * Process, audit and file various documentation What you need to succeed at XPO: At a minimum, you'll need: * High school diploma or equivalent * 1 year of customer service experience * 6 months of experience in a warehouse setting * Proficiency in Microsoft Office It'd be great if you also have: * Availability to work a flexible schedule when needed * 1 year of customer service experience in a warehouse setting * Ability to communicate effectively with carriers, customers, employees and management * Proven ability to multitask and prioritize workload in a fast-paced environment Be part of something big. XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nearest Major Market: Tampa Apply now " XPO Logistics Tampa FL

Customer Service Representative

Viralstyle