Customer Service Representative

Essential Duties and Responsibilities:

Responsible for the overall clinical, technical and administrative functions at the location on record regarding the PAP Therapy program.

• Is responsible for contacting patients to schedule setups of equipment (CPAP, AutoPAP, BiPAP) and explain the clinical benefits of PAP therapy and dangers of sleep apnea

• Is responsible for clinical contact with the physician, referred contacts, health care practitioners, and others involved in the care of the patients referred to Sleep Management, LLC d/b/a VieMed for home respiratory therapy services.

• Is responsible for the maintenance of records, charting, progress notes, clinical files, equipment records, preventative maintenance records, and other necessary documentation.

• Is responsible to maintain accurate inventory of all Home Medical Products assets and supplies.

• Is responsible to ensure all pertinent demographic information is updated regularly and with any change in personal or professional status.

• Exhibits effective written and verbal communication skills. Adheres to cost-containment policies and procedures.

• Works with the office staff to ensure prompt and accurate billing and documentation of services, including providing adequate information to satisfy third-party payor guidelines for coverage.

• Works with all clinical, managerial, and sales staff to promote and market home respiratory therapist services to all referral sources.

• Is required to provide availability for patient contact and response to patient needs.

• Will work with team members (other RTs, PCC's and various departments) to ensure tasks are completed.

• Other duties/projects as assigned.

Minimum Qualifications (example below):

• High School Diploma required.

• 1-3 years of administrative and clinical experience in an office setting preferred, but not required.

• Excellent communication skills, both written and verbal to interact knowledgeably with patients, physicians, etc.

Physical Demands:

• Sitting at desk

• Operation of office equipment and computer

Competencies

• Technical Capacity.

• Customer/Client Focus.

• Communication Proficiency.

• Initiative.

• Collaboration.

• Financial Management.

• Presentation Skills.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.

• 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.