Customer Service Representative

Seeking an independent, compassionate Customer Service Representative to join our team!

Why Caring Hands Animal Hospital Clarendon in Arlington, VA?

Caring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients. Our full-service hospitals offer state of the art care for our patients including computerized patient records, digital radiography, and in-house laboratory.

Our Commitment to Diversity:

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

Veterinary Receptionist (CCS) Qualifications/Requirements

The primary role of all Caring Hands Animal Hospital employees is to ensure that our clients and patients experience top-notch customer service and excellent patient care. Specific responsibilities of the Veterinary Receptionist include:

• Strong Customer Service skills. Ability to effectively communicate and educate clients.

• Be proficient in a variety of administrative skills and techniques ranging from but not limited to: data entry, filing, faxing, emails, use of office equipment, etc.

• Operate a high volume multi-line phone system, make and receive calls.

• Ability to maintain the appointment schedule. Scheduling appointments (exams, surgical procedures, etc.), monitoring for changes and adjust as needed

• Knowledgeable of small animal practice include wellness, vaccine schedules, preventative medications and routine lab work

• Record all pertinent medical, client and case related information in the patient record accurately with appropriate grammar and terms

• Greeting guests and appointment check in/out.

• Ability to process client transactions and assist in accounting of cash drawer; run end-of-day transaction reports

• Maintain a clean and orderly facility.

Qualified applicants will have the following traits & abilities:

• Previous relevant experience desirable

• Must be 18 years of age or older

• Excellent communication skills, and teamwork abilities. Must be motivated to maintain our standards of excellent client services and high-quality patient care. Be a team player with exceptional client service and communication skills, attention to detail with a positive and compassionate attitude

• Strong computer skills. To perform this job successfully it will be necessary to become proficient in the use of the practice management software (AviMark).

Benefits:

We're dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• Competitive salary of $16.00-$23.00 dependent on experience and skills.

• Medical, dental, vision, and prescription drug benefits for you and eligible dependents

• Paid time off for full-time employees

• 401(k) plan

• Continuing education allowance for licensed technicians

• Guardian voluntary benefits